Customer Service Administrator

6 days ago

Watford, United Kingdom Everpool Full time

**Customer Service Administrator - Watford**
**Full Time / Permanent**
**This is a full-time role working 37.5 hours per week working Monday to Friday**
**Salary £21,000 to £25,000 (depending on experience)**Ability to drive is essential for this role.**
You will be working for IAS (Independent Assessment Services) who conduct assessments for the PIP benefit.
Independent Assessment Services delivered by Atos is an independent assessment provider assessing Personal Independence Payment (PIP) cases on behalf of the Department for Work and Pensions (DWP).Their job is to help DWP understand how a person’s health conditionor disability affects their daily lives.
**The role**:
You will act as the front face of IAS and will manage the customer experience for all visitors and staff attending the AC. You will be a key part of the customer journey and will need to ensure you maintain the highest levels of customer service.
**A typical day will involve**:

- Complete courtesy calls to confirm upcoming appointments, make any necessary changes and liaise with not only the claimant but potentially the claimant’s carer, guardians and or housing associations.
- Manage the appointment arrivals board ensuring systems keep up to date and in good order. You will also manage any special requests e.g., where a translator may be required, undertake the required identity checks with each customer.
- Ensuring the assessment centre is fully prepared for the start of each day, in terms of equipment/supplies and general appearance - ordering supplies/equipment/stationary as required to ensure sufficient stocks are always maintained.
- General administrative tasks e.g., answering the telephone, copying documents etc
- Provide support and compassion to customers across a variety of activities and general queries such as questions about the PIP assessment and assisting with enquiries on expense claims from customers who have incurred costs to attend the assessment centre.
- Offering adhoc support to the Assessment Centre in Dunstaple when required

**Job Details**:

- 37.5 hours per week
- £21,000 - £25,000 DOE
- Shifts between 8am-6pm, Monday - Friday
- Optional Overtime
- Opportunities for progression

**What we need from you**:

- At least 1 year’s customer service experience
- Excellent I.T skills
- particularly Microsoft Office - as you will be working on various systems and must have good understanding
- Team player
- Compassionate
- Caring manner
- Great interpersonal skills and ability to build a rapport with people
- Time management and attention to detail
- Computer literate
- **Driving licence essential**

**Plus benefits**
**So what next?

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