Customer Care Champion

4 days ago

Leicester, United Kingdom Otis Full time

Date Posted:
2024-12-20

Country:
United Kingdom

Location:
Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom

Customer Care Champion - Dispatcher

Role Overview:
Otis is growing and we are recruiting a Customer Care Champion working within our Dispatch team, based in Leicester. The hours of work will be 8am-4pm.

Acting as the primary interface between our internal and external customers you will be dispatching technicians appropriately according to Work Orders

On a typical day you will:
- Dispatch Work Orders to the correct technician after verifying the issue remotely and ensuring a prompt response time- Liaise with customers when needed- Manage your availability to receive technician and customer calls- Ensure the CRM is up to date

What You Will Need to be Successful:
- Excellent language, listening and communication skills- Customer-centric mindset, taking ownership of customers issues and showing empathy- Resilience in handling stressful situations and ability to solve problems- Confidence in using multiple systems

**Benefits**:
- You will receive a long-term employment contract with the world market leader in a crisis-proof industry.- We offer you remuneration in accordance with local standards

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

With strong performance, you will have the opportunity to grow in this role to build a career at Otis.
- If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
- Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
- You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
- When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
- We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
- Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click- here

- Become a part of the Otis team and help us #Buildwhatsnext
- ._

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