Customer Care Champion

Date Posted:Country: United KingdomLocation: Grove Park 7 Barton Close Grove Park LE19 1SJ Leicester United kingdomCustomer Care Champion - Call HandlerRole Overview:Otis is growing and we are recruiting a Customer Care Champion working within our Inbound Call team based in Leicester. The hours of work will be 8am -4pm.Acting as the primary interface between our internal and external customers you will be the first point of contact for customers who are facing an issue with their equipment.On a typical day you will:You are the first point of contact for customers who are facing an issue with their equipment. This can be because passengers are trapped in the elevator or their equipment has a fault that requires a technician visit. Occasionally customers may call for another query and need to be routed to the right Otis team.Your role in these situations is to:Maximise the time you are available to receive customer calls throughout your working hoursCreate work orders that capture the necessary information for the dispatchers to organise an appropriate technician visitQuickly forward general queries to the right personHandle your work efficiently as per the OtisLine KPIsMaintain a high standard of quality when interacting with our customers both internal and externalManage emails and complete the correct action requiredOn occasion CCC-Call Handlers may be asked to support other CCC teamssuch as the Emergency Alarm desk.What You Will Need to be Successful:Excellent language listening and communication skillsCustomer-centric mindset and empathy for peopleResilience in handling stressful situations with ease and professionalismComfortable managing a large number of customer interactions under time-sensitive conditionsLiving Otis behaviours and Otis Absolutes (Re.. Executing at Otis and Otis Absolutes)Affinity using multiple IT systemsWhats in it for youYou will receive a Fixed Term employment contract with the potential of long-term employment. This will be with the world market leader in a crisis-proof industry.We offer you remuneration in accordance with local standardsWe will train you intensively in the areas of technology processes & soft skills and you can exchange ideas with experienced colleagues at any time.With strong performance you will have the opportunity to grow in this role to build a career at Otis.Apply today to join us and build whats nextIf you live in a city chances are we will give you a lift or play a role in keeping you moving every day.Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide the industrys largest Service portfolio.You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers We are 69000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.Become a part of the Otis team and help us #BuildwhatsnextOtis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability please contact us at Privacy Policy and Terms:Click on this link to read the Policy and TermsRequired Experience:Contract Key Skills Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing Employment Type : Full-Time Experience: years Vacancy: 1