Apprentice - Service Support Assistant (Highways)

**Employer**: Wirral Metropolitan Borough Council
- **Salary**: £23,656 plus benefits.
- **Location**: Wirral, Mallory, 2 Alice Ker Square
- **Contract**: Temporary
- **Working Pattern**: Flexible Hours/Full Time
- **Hours**: 36 hours per week.
- **DBS Check**: No
- **Closing Date**: 13/07/2025 at 23:59
- **Reference**: NS/25/316302

There has never been a more exciting time to join Wirral Council. We’ve got ambitious targets to meet and to achieve everything we have promised to our residents; we need people who are ready to deliver the very best for our communities and show how they can #BeTheDifference. Our vision is to secure the best possible future for our residents, defined by the community prosperity we create and supported by our excellent people and services. If you strive to #BeTheDifference and want to be at the heart of our change and improvement journey, then this could be the perfect job for you.

**Apprentice - Service Support Assistant (Highways).**

**Fixed Term Contract - 2 Years.**

A fantastic opportunity is available with Wirral Council to start an exciting career whilst earning a salary and gaining a recognised qualification

Wirral council appreciates what apprentices can bring to our organisation, we value fresh perspectives, and we are more than willing to invest time into progressing your career prospects to give you the best opportunity to enhance your professional future.

We'll support you with a comprehensive induction and training programme and you'll complete a Level 2 qualification in Customer Services.

Commencing in September 2025, you'll be at the heart of our customer experience. You'll join a team of 10 delivering efficient and effective customer services to thousands of customers who use our Highways and Road Networks daily, making sure they have safe, reliable journeys.

Based at Mallory Building, Birkenhead, you'll be helping us respond to approximately 2,000 enquires per month both from Wirral residents and Councillors.

As well as gaining real life experience in a challenging and rewarding role you'll learn:

- How we manage customer service delivery and performance
- How we work with Councillors, Suppliers and Contractors

Interviews to be held week commencing 1st August 2025.

**Working at Wirral**

You’ll also want to know what it’s like to work here so, as a start:
Our values are more than just pieces of paper on our walls We’ve all played a role in developing these, so they reflect the immense pride we have in what we do, what matters to us, what inspires us and inform how we think, approach things, and behave.

We believe in ensuring staff are well looked after, staff wellbeing is a priority for us. We’re serious about recognising and rewarding people for the great things they do. You’ll benefit from our track record of developing, growing, and investing in our people.

We have a range of staff benefits including staff discounts, an excellent pension scheme which includes a generous employer contribution rate, immediate life cover and ill-health protection. We have a strong flexible working approach, hybrid working, family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays.

We have an inclusive, engaged culture, everyone has a voice, everyone is valued for their contribution and understands the role they play in delivering our strategic priorities.
- Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies._
- It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances._
- Applications will be accepted until midnight on the closing date._
- Applications can only be accepted through the Jobs page following registration. Forms received via the post will not be processed._
- All applicants invited to interview must evidence their right to work in the UK._
- The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now._