Operations Analyst

**Job Title: Operations Analyst**

**Corporate Title: Officer**

**Location: Chester**

**Company Overview**:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

**Location Overview**:
Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.

**Role Description**:
We are seeking a dedicated Operation Analyst to join our Equity Derivative Settlements team in Chester serving our internal clients, in which you will provide technical and support in an industry leading Derivatives support function for one or more Derivatives product areas.

This team is a very established team that has been in the Chester location for 10 years now so they have a positive presence in this location. You will be in contact with partners globally, some of which will be very senior people. The locations could range from Hong Kong, Singapore, London or New York so you will have the chance to create solid relationships with these locations. This is an exciting opportunity if career development is something you are passionate about.

**Responsibilities**:

- Providing excellent client service to our internal clients to agree cash flows, providing all round client service to our global business.
- Investigating and resolving pre and post cash settlement discrepancies and non-receipts. Undertaking cash reconciliations.
- Reporting on and clearing cash breaks. Analysing and resolving a wide variety of derivatives operations problems.
- Liaising with London, Hong Kong, Singapore, and New York Trade Support to resolve and call out risk and break issues.
- Adding value though implementation of improvements to the system infrastructure and control environment by taking part in project and ad-hoc testing.
- Performing root cause analysis, communicating updates and critical issue to senior management, and making constant effort to improve client service and efficiency.

**What we are looking for**:

- Excellent communication and negotiation skills.
- Ability to build relationships across all levels of seniority and with internal and external clients.
- Excellent numeracy and analytical skills including data reconciliation and interpretation. Good level of competence in Excel and Outlook.
- Excellent organisational skills with the ability to prioritise and multi-task in a high-energy environment and to learn and develop in a fast paced, high-volume environment.
- A keen problem solver and a thirst for process improvement combined with excellent attention to detail and accuracy.

**Skills that will help (optional)**:

- Derivative and Custom Service Experience is desirable.
- Commitment to challenging the status quo and promoting positive change.
- Excels in working among diverse viewpoints to determine the best path forward.
- Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner.

**Benefits of working at Bank of America**

**UK**
- Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
- Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
- 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
- The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
- Use of a flex fund to use towards benefits
- Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
- Ability to donate to charities of your choi