Support Coordinator
2 days ago
A market-leading commercial appliance manufacturer based in Milton Keynes is looking for a Support Coordinator to join the team. Along with a salary of £21,000 per annum, you will also receive hybrid working opportunities, life assurance, 25 days annualleave (plus bank holidays).
**As a Support Coordinator your responsibilities will include**:
- Liaising with a team of service call planners
- Liaising with up to 90 field - based service technicians
- Ensuring customers data is up to date
- Proactive customer engagement including call logging and updating customers with ETA’s
- Provide pricing upon request
- Communicate with customers about their repair calls - advising of any delays/ job status
- Investigate and resolve customer complaints, quickly and patiently
- Warranty evaluation and raising orders and invoices
- Monitor open calls, progressing work and updating the customers
- Maintain account information via customers web portals
- Uploading quotes and invoices and validating transactions against purchase order values - requesting PO uplifts as required.
- Check statements monthly, dealing with any invoice / PO queries and discrepancies up to point of payment due.
**We are looking for a Support Coordinator who has the following skills and experiences**:
- Proven experience in a service focused / account coordinator role
- Excellent written and oral communications skills
- Good geographical knowledge of the UK
- Effective organisational skills
- Working knowledge of SAP (Beneficial)
- Able to manage time and work under pressure to tight deadlines
- Good telephone manner
- Ability to remain calm under pressure and to deal with demanding customers
**Benefits**
- Hybrid Working (2 days from home, 3 days in the office)
- Staff perks & savings scheme
- Dress down days (every Friday)
- Staff events
- Pension scheme
This is a full-time role where you will be working 37.5 hours per week, Monday-Friday, 08:30-17:00.
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