Current jobs related to 1st Line Technical Support Engineer - Uxbridge - Fortis Hosting Ltd
-
IT 1st Line Support Officer
4 days ago
Uxbridge, United Kingdom Navitas Full time_We are now looking for an IT 1st Line Support Officer to join our busy team, to support our network! _ As part of the Global Service Desk team the IT 1st Line Support Officer is responsible for the provision of 1st line support to all Navitas business units and divisions under the direction of the IT support Manager. Support will be provided either...
-
2nd Line Technical Support Engineer
6 days ago
Uxbridge, United Kingdom Apcoa Parking Full time2nd Line Technical Support Engineer - Up to £30k per annum - Uxbridge hybrid available Do you have experience in 2nd line support? Do you have good communication skills? Do you pride yourself on your problem solving skills? Do you have a full UK driving license? I f you answered yes, then we may have the role for you! An opportunity his arisen for a 2nd...
-
1st line support analyst
6 days ago
Uxbridge, United Kingdom Apcoa Parking Full timeOverviewIT 1st Line Support – West London – Full-time (early starts and late finishes on rota basis) – up to £26,000 per annumAre you tech savvy and flexible with working hours?Are you customer-service oriented?Do you have previous experience in an IT support role?Our client, a large facilities provider is looking for a Junior IT Service Desk Analyst...
-
1st line support analyst
2 days ago
Uxbridge, United Kingdom APCOA PARKING UK Full timeThe Role IT 1st Line Support – West London – Full-time (early starts and late finishes on rota basis) – up to £26,000 per annum Are you tech savvy and flexible with working hours? Are you customer-service oriented? Do you have previous experience in an IT support role? Our client, a large facilities provideris looking for a Junior IT Service Desk...
-
2nd Line Technical Support Engineer
3 weeks ago
Uxbridge, United Kingdom APCOA Full time2nd Line Technical Support Engineer - Uxbridge, UB8 1HE 2nd Line Technical Support Engineer - Up to £30k per annum - Uxbridge hybrid available Do you have experience in 2nd line support? Do you have good communication skills? Do you pride yourself on your problem solving skills? Do you have a full UK driving license? If you answered yes, then we may have...
-
2nd Line Technical Support Engineer
2 hours ago
Uxbridge, United Kingdom APCOA Full time2nd Line Technical Support Engineer - Uxbridge, UB8 1HE 2nd Line Technical Support Engineer - Up to £30k per annum - Uxbridge hybrid available Do you have experience in 2nd line support? Do you have good communication skills? Do you pride yourself on your problem solving skills? Do you have a full UK driving license? If you answered yes, then we may have...
-
2nd Line Technical Support Engineer
3 weeks ago
Uxbridge, United Kingdom APCOA Full timeJob Description2nd Line Technical Support EngineerHave you got what it takes to succeed The following information should be read carefully by all candidates.- Uxbridge, UB8 1HE2nd Line Technical Support Engineer- Up to £30k per annum- Uxbridge hybrid availableDo you have experience in 2nd line support? Do you have good communication skills? Do you pride...
-
1st line support analyst
3 weeks ago
Uxbridge, United Kingdom APCOA Full time1st line support analyst - Uxbridge, UB8 1HE IT 1st Line Support – West London – Full-time (early starts and late finishes on rota basis) – up to £26,000 per annum Are you tech savvy and flexible with working hours? Are you customer-service oriented? Do you have previous experience in an IT support role? Our client, a large facilities provider is...
-
1st line support analyst
2 hours ago
Uxbridge, United Kingdom APCOA Full time1st line support analyst - Uxbridge, UB8 1HE IT 1st Line Support – West London – Full-time (early starts and late finishes on rota basis) – up to £26,000 per annum Are you tech savvy and flexible with working hours? Are you customer-service oriented? Do you have previous experience in an IT support role? Our client, a large facilities provider is...
-
1st line support analyst
3 weeks ago
Uxbridge, United Kingdom APCOA Full timeJob Description1st line support analyst - Uxbridge, UB8 1HE IT 1st Line Support – West London – Full-time (early starts and late finishes on rota basis) – up to £26,000 per annum Are you tech savvy and flexible with working hours? Are you customer-service oriented? Do you have previous experience in an IT support role? Our client, a large facilities...
1st Line Technical Support Engineer
2 weeks ago
**1ST Line Technical Support Engineer**
**Location**: Uxbridge, London, UB8 1JG.
**Salary**: Up to £25,000 DOE.
**Contract**: Full time (Monday - Friday), permanent.
Fortis Hosting has arisen from over 30 years of combined experience from the Directors within the technology arena. We have extensive relationships nurtured over time with key vendors such as Microsoft and HP and have a proven track record with service provisionwithin both the private and public sector (to include: Education, Charity and Local Government).
**1st Line Technical Support Engineer - Main Responsibilities**:
- Escalating issues to suppliers and development teams to reduce any potential delays. Conducting extensive troubleshooting to identify the root cause of an issue. Responding to and analysing complex technical queries that may require deviation from standardprocedures. Directing clients through issue resolution including occasional customer site meetings, providing status reports and regular updates.
- Recording customer contact and activities in the helpdesk system.
- Updating and managing the current working knowledge of the cloud products and services
- Helping to manage support incidents for engineers who are out of the office on installations.
- Extensive training will be provided for cloud products and solutions.
- Azure and O365 Services
- Cloud backup
- Hyper-V based solutions
- Hosted Exchange
- Active Directory
- SharePoint
- Web Hosting
- Infrastructure as a Service
- Ticket Management
**What we need from you**:
- Must have an active Microsoft Certification path.
- Experience working with Office 365 and Azure services.
- Previous experience gained working within a customer-focused environment.
- Problem solving in the course of day-to-day activity.
- Good communicator with the ability to build good relationships with customers.
- Analytical thinking and decision making.
- Experience of Microsoft Windows Server and Client platforms, Active Directory, IIS and Microsoft
- Exposure to Apple MAC, and Linux desirable
- Good communicator with an excellent telephone manner and high levels of spoken and written English.
- Ability to cope well under pressure.
- Ability to work independently and as part of a team.
- Excellent timekeeping.
- An active interest in IT and technology.
- A great desire to learn new technologies and constantly push knowledge and skill sets.
