Technical Co-ordinator

With Customers: Understanding, With The Team: Cooperative : Perfect For Us

You are the linchpin of our work in customer service. As part of a motivated team, you increase our customers’ satisfaction on a daily basis with your understanding and smart ideas.

A dynamic, growing market, a supportive top employer, and a diverse range of fulfilling roles await at ista, working at ista is all about rethinking the use of energy and resources. For today. For tomorrow and the day after tomorrow. We provide smart solutions for a sustainable future, make complex data more transparent and have the courage to flip the switch to change. In our company with its family-like corporate culture and strong values, our 5,800 colleagues in 22 countries make switching to smart devices and digital services easy. As one of the market leaders, we offer the benefits and reliability of a large corporation combined with the open-minded atmosphere of a modern tech company.

**Technical Co-Ordinator**

**Position Description**:
The Technical Co-Ordinator will join the ista Delivery Team, to support all activities within the team and provide guidance and prepare quotations for the sales team. This important role will help to ensure things run smoothly on site and that our customers receive a great service. In addition to supporting the sales team and subsequently our On-Boarding Manager, the individual can help to delight new customers that chose to work with ista.

**Your Responsibilities**:

- Support the Technical Manager with the planning and co-ordination of site activities.
- Provide a point of contact for product queries from the sales team, customers and installers
- Supporting colleagues internally by providing specification advice and product support
- Supporting sales with initial survey and assisting in the specification of current products and methods
- On-boarding and audit of site installers to ensure ista quality standards are maintained
- On site and remote commissioning of data collection equipment and devices
- Setup of installed networks within the ista environment in a controlled and consistent manner
- Produce risk assessments and method statements of ista’s on-site activities
- Key contact between installers, clients, data manager and onboarding coordinator during installation and commissioning stages.
- Provide a point of contact of Customers with data collection or metering issues
- Produce and manage work reports for all work undertaken and produce commissioning certificates for all installed data collection devices
- Communicate with installers regarding data/installation issues and advise resolutions
- Initial configuration of products where applicable, before they are dispatched
- Remote equipment fault or data failure investigation using received meter data and various data collection methods
- Remote and on-site support to clients, property managers and maintenance managers
- Produce and/or specify quotations for work and/or replacement equipment
- Reconcile engineer reports against quotations and trigger accurate invoices

**Your skills and background**:

- Reconcile engineer reports against quotations and trigger accurate invoices
- Technical or numerical background
- Ability to manage time and a varied workload effectively
- Excellent communication skills both written and verbal
- Strong problem-solving skills
- Analytical
- Positive, can-do attitude with aptitude and desire to learn
- Driven and focused
- Willingness to go above and beyond
- Ability to work with basic computer programs including excel and word.
- Background in IT related role, advantageous

**Our offer**:
We are currently over 65 people strong in the UK, based in a historic location to the south of Cambridge in modern, open-plan offices with the benefit of an on-site café.

In addition to the above we offer excellent starting benefits including:

- 22 days holiday per annum (Jan-Dec) rising by 1 day per full year employed until 25 days holiday have been awarded
- Employee Benefits Platform inc: Discount Retail Outlet Scheme, Discounted Gym Membership, Cycle to work scheme and Salary Sacrifice EV Leasing
- Employee Assistance Program
- Eligibility to participate in the company bonus scheme
- Inclusion within ista’s auto-enrolment pension, critical illness, and group life schemes
- Intercompany annual soccer tournament with mínimal employee contribution required (held in Europe)
- Free tea & coffee

ista can also offer ambitious applicants a great team environment and the support and opportunities that you would expect from a top employer.

**ista as an employer**:
We are an equal opportunities employer.

We value people as individuals with diverse opinions, cultures, lifestyles, and circumstances.

**Our Team**:
'We', that is the over 5,800 ista employees in 22 countries are all united by the desire to become THE partner for digitisation and smart solutions for building owners and their residents. We want to

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