Service and Admin Support

Do you want to accelerate your career, move your personal development up a gear and join the number one automotive business to work for in the UK?

Do you want to work with an amazing group of people, who are fun, friendly and get stuff done and who bring our Values to life - PROUD, HAPPY, HONEST, SUPPORTIVE - by working TOGETHER.

Motorpoint is the place to be and we are on a mission

Already the UK’s leading retailer of nearly new cars, Motorpoint has ambitious plans to make car buying as easy as possible in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do).

We believe that by creating the best possible place to work for our colleagues, we will create the best possible experience for our customers and that will fuel the growth of our amazing business and the careers and opportunities for our colleagues.

Our **Service & Admin Support** team are key to our business in delivering a great customer experience. You’ll support by carrying out key administration tasks, carrying out final signups for finance products, and helping us to deliver high levels of service for our customers. You will work with a team that are passionate, proud and determined to make a huge contribution to our business by having the desire to produce high quality service.

**The Role**

If you were to join us as a **Service & Admin Support**, here is what’s in it for you.

**Salary**: £10.90 per hour

**Contract type**:Permanent

**Location**: Ipswich

**Hours**:40 hours per week

**These hours will run 5 days over 7 on a rota. This will include the weekends as we are a 7 day retail business**
- Due to the nature of the role we will require you to have held a driving licence for more than a year_

**What will my Day to Day look like?**
- Works effectively with team members to ensure that all vehicles can be delivered on time
- Meets and greets all customers on site
- Organise and maintain all the necessary vehicle documentation, V5, tax, book packs etc
- Accurately check part exchange vehicles using the App
- Ensures customers are happy with their purchase and assists them on test drives
- Seeks opportunity to upsell Motorpoint products
- Shares best practice and assists in training other team members when needed
- Supports sales and service executives with completing Home deliveries as and when required
- Brief customers regarding their new vehicle and answers any questions as and when required
- Delivers exceptional customer service levels as measured by NPS
- Provides feedback to other teams to improve the customer journey
- Uses all IT systems effectively to ensure communication between teams
- Quality checks vehicles before they are delivered to the customer
- Ensures compliance with FCA and Health & Safety regulations
- Above everything else, you’ll live the Motorpoint values of Proud, Honest, Supportive and Happy, you’ll also be ready for some serious fun

**What do we value you for?**
- Easily builds rapport with customers and colleagues
- Supportive of team members
- Builds relationships with other teams to deliver results
- Acts with honesty and integrity
- Listens to the customer
- Passionate about the customer experience
- Remains calm under pressure
- Flexible in order to ensure vehicles are delivered when needed
- Confident in dealing with difficult situations
- A high level of accuracy and an eye for detail
- Excellent communication skills and IT Literacy
- Due to the nature of the role, you will need a full driving licence (Less than 6 points) and be able to drive and park.
- Ability to work on your own initiative but also as a team.
- Ability to work to tight deadlines and strong organisational skills.

**What can we offer you?**
- Paid time off every month to do something that makes you happy - yep that’s right
- Discounts & cashback at hundreds of high street retailers & restaurants through our “My M.O.T” platform
- Staff discount of cars and finance options
- Cycle to work
- Pension
- Healthcare
- Additional holidays for length of service
- Days off for your birthday, getting married or moving house.( Outside of annual leave)
- Enhanced parental leave

**Here at Motorpoint we want it to be some where everyone can be themselves, we are committed to promoting a diverse and inclusive community where everyone regardless of who they are or their background can feel equal and supported