Supervisor - The Hive

**Five Star Holiday Village Entertainment and Dining facility are looking for a customer focused Supervisor to join our enthusiastic and dynamic team.**

The HIVE is a firm favourite with our Holiday Guests and Holiday Homeowners alike, with a variety of offerings for everyone from a bustling bar area, delightful dining facilities and fabulous family entertainment with lively day time activities and impressive night time entertainment.

**Interested in**:
A well organised, experienced, and charismatic supervisor keen to let their customer service skills shine in a hands-on role.

Our ideal Supervisor will be passionate about delivering a consistently excellent level of service and enjoy hosting front of house.
- Work alongside the Duty Managers to take responsibility for the day to day operation of The HIVE in the absence of the Manager where appropriate.
- Assist the Management team with the operational objectives of the business and ensure tight controls on costs are achieved in line with the P&L.
- Ensure that all company H & S and Food Safety objectives and standards are achieved and that any faults are raised directly with the Manager or the H & S advisor.
- Focus on “service” standards throughout the operation, and in conjunction with the Management team; continue to improve the overall professional standards.
- Communicate effectively with all areas of the overall business in order to facilitate high standards across Ribby Hall Village.
- Ensure that The HIVE operates to its maximum potential.

**Our perfect match will possess the following essential attributes**:

- Previous experience in a hospitality setting of a similar standard.
- An NVQ is hospitality would be ideal.
- Exceptional communication skills and interpersonal skills
- Outstanding customer service
- Resilience and ability to perform under pressure
- Pro-active with excellent follow through on tasks
- Good time management and organisational skills
- Attention to Detail
- Excellent personal presentation
- Knowledge of beverages and fresh food
- Excellent food and liquor control skills

**Due to licensing laws applicants must be 18 years of age or above.**

**Availability**:
The position is **full time**; the normal hours of work are **45 hours per week, over 5 days **in a department that operates 7 days a week.

Full flexibility to work weekends and evenings is essential to meet the commercial needs of the business

**Salary**:
£28,000 per annum

**Employee Benefits**:
Our dedicated employees benefit from a comprehensive package of rewards and benefits*,
including:

- Complimentary Health Club Membership (following a qualifying period) and discounted Membership for partners
- Complimentary Annual Health Check
- Free annual Aqua Thermal Journey
- Four Health Club family day passes per year for friends and family
- 35% discount at all Ribby Hall Village eateries
- 35% discount off The Spa’s Aqua Thermal Journey, Treatments and Hotel stays
- Staff Card Loyalty Points
- Preferential rates for self-catering accommodation
- 10% discount on Ribby Hall Village Nursery costs
- Access to a variety of health and wellbeing schemes, including _Medicash_ membership
- Personal uniform
- Automatic enrolment pension scheme
- Cycle to Work scheme
- Employee long service rewards
- Reward and recognition scheme
- Employee Referral Programme
- Annual Employee Celebration
- Based in over 130 acres of beautiful countryside

**Job Types**: Full-time, Permanent

Pay: £28,000.00 per hour

Expected hours: 45 per week

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Referral programme

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Work Location: In person