Housing & Support Worker

**Job Description - Housing & Support Worker**

**Housing Related tasks**

A full **property inspection** should include the following (new paperwork to be provided):

- Check that all inventory items are present
- Identify any jobs to be added to Fixflo (record in the correct manner)
- Carry out fire safety checks and record findings

Fire doors

Smoke alarms

Emergency Lighting
- Record condition of the property

Cleanliness

Decorating

Gardens, including waste management
- Collect meter readings (record on central spreadsheet)
- Check boiler and thermostat

**Additional activities** whilst at the property could include (full training will be provided):

- Replacing broken toilet seat
- Changing light bulbs
- Changing door lock barrels
- Bleed radiator
- Adjust boiler pressure
- Adjust overhead door closer
- Full room turnaround and clean, following vacation (checklist to be followed)

**Duties**
- Ensure gas and electric safety certs are carried out when due, and paperwork filed correctly
- Complete Property Contacts Record after every visit to a property, identifying property related findings
- Complete Client Contact Records after every visit to a property, identifying client related findings
- Report any client concerns asap to the relevant Support Worker and Team Leader
- Visit All properties in your area weekly
- Ensure notice board information is correct and up to date
- Liaising with Maintenance to ensure jobs are actioned and any follow up action completed
- Supporting & encouraging clients to maintain a good standard of cleanliness at the property

**Client Support related tasks**

**Responsibilities**
- Assist clients to identify clear routes to basic services that are available according to their individual circumstances.
- Providing advice and support on, Benefits, Education, Health, Employment and community involvement.
- Help clients ensure that they have copies of all necessary documentation relating to their refugee status (if applicable).
- Provide advice about obtaining a national insurance number and opening bank/Post Office accounts.
- Liaise with statutory and voluntary agencies including a variety of landlords, training, education, health and employment providers.
- Assist clients to access and integrate with cultural/faith communities.
- Assist and encourage clients to make contact and develop networks with people.
- Enable clients to develop capacity.
- Assist in training volunteers to develop skills and knowledge to deliver a housing support service to clients.

**Duties**
- Carry out **Risk Assessments** with potential service users
- Complete **Sign Up paperwork** for new service users
- Carry out regular **support sessions** with your service users (minimum once every two weeks)
- Attend **support sessions with external agencies** (GP, addiction, mental health services)
- Encourage appropriate and acceptable behaviour from clients whilst using the service
- Attending your allocated properties **twice per week** to check on the welfare of your clients (Mondays & Fridays)
- Complete **Client Contact Records** after every communication with, or on behalf of a client

**Manage Information**
- To provide managerial information to the Team Leader.
- Maintain up to date and accurate documentation regarding client group and work undertaken.
- Contribute information necessary for monitoring and evaluation of the service.
- Maintain the confidentiality of staff and clients.

**Manage Self**
- To seek to work towards a best practice framework, continually evaluating service provision and adapting to needs of client group.
- To participate in personal and professional development.
- To participate in staff supervision, to evaluate own work and assist in identifying training needs.
- To establish and maintain effective working relationships both within the team and with external agencies where necessary.
- Manage time and prioritise workload.
- Contribute to the training of other workers in the field/team.
- To work in a manner deemed to be fair and consistent.

**Other**
- To undertake any other duties that from time to time, may be reasonably required.
- To promote Equality and Diversity in all areas of activity and responsibility including employment and service provision.
- To work within the policies of the Association.

**Job Types**: Full-time, Permanent

**Salary**: From £22,700.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Property management: 1 year (preferred)
- Support worker: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)
- NVQ Level 2 Health & Social Care (preferred)

Work Location: In person