Reservations Agent

1 week ago

London, United Kingdom Clermont Hotel Group Full time

**Reservations Agent**:
**Contract Type** - Permanent
- 30 hours per week**Employment Type** - Full TimeOur Support Office a modern office located close to Old Street and Barbican in central London. This friendly open plan office houses several of the key support functions including Sales, Human Resources, Marketing and Central Revenue. Conveniently located with great transport links the office is the London base for the back office functions of Guoman and Thistle.

**The Role**:

- To be responsible for delivering a best in class reservations booking experience
- Ensuring sales and revenue opportunities are maximised in line with budgeted targets, whilst exceeding customer expectations.
- To live and breathe the company and department mission, vision and values ensuring each guest receives incredible service at all stages of the booking journey.
- To ensure all reservation enquiries are handled in line with company standard

**What we look for**:

- Genuine passion for the hospitality industry and for delivering exceptional customer service
- Experience of working with guests / customers in high pace environment
- Confident computer user
- Great communication skills
- Reservation Agent or Reception experience is desirable
- Opera (Hotel Property Management System) experience is desirable

**What's in it for you?**:

- Great development opportunities
- Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
- Interest free season ticket loans (conditions apply)
- Access to a 24/7 Employee Assistance Program
- Pension and Healthcare Schemes
- Generous recommend a friend scheme
- Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
- Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
- Great Recognition program
- ...and many more

  • Reservations Agent

    6 days ago

    London, United Kingdom Reservations Full time

    Join the team that Always Cares! Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a **Reservations Agent** at the Royal Lancaster London. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations. Some of our...

  • Reservation Agent

    6 days ago

    London, United Kingdom Reservations Full time

    **#Join Our Happiness** Are you the type of person who gets out of bed on the right side daily? If so, we’d like you to come and join our happiness as a **Reservations Agent.** Here at Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the...

  • Senior Reservations Agent

    2 weeks ago

    London, United Kingdom Reservations Full time

    Join the team that Always Cares! Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a **Senior Reservations Agent**. This role will be based at The Landmark London Hotel, which is located in Marylebone just a short walking distance from both Marylebone and Baker Street stations. Some...

  • Reservation Agent

    2 weeks ago

    London, United Kingdom Haymarket Hotel - Reservations Full time

    We have an exciting opportunity for a Reservations Agent to join our highly successful team here at the Haymarket Hotel. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate excellent...

  • Reservations Agent

    6 days ago

    London, United Kingdom Knightsbridge Hotel - Reservations Full time

    We have an exciting opportunity for a Reservations Agent to join our highly successful team here at our Knightsbridge Hotel. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate excellent...

  • Reservation Agent

    1 week ago

    London, United Kingdom Support Office Reservations Full time

    As Reservation Agent, you will be responsible for handling phone calls and delivering on excellent customer service in line with our brand standards. You will be responsible for booking, converting and dealing with day to day guest queries via the telephone. This role is located in London’s Fitzrovia, our central hub, sees a collection of diverse...

  • Reservations Agent

    2 days ago

    London, United Kingdom Clayton Hotel London Wall - Reservations Full time

    **Reservations Agent - Clayton Hotel London Wall** We have a fantastic new vacancy for Reservations Agent in the excellent Clayton Hotel London Wall We are looking for a talented individual with experience in management within the hospitality industry. **Why Dalata and the Clayton Hotel London Wall** Dalata Hotel Group are the most successful and largest...

  • Reservations Agent

    2 weeks ago

    London, United Kingdom Covent Garden Hotel - Reservations Full time

    We have an exciting opportunity for a Reservations Agent to join our highly successful team here at our Covent Garden Hotel. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate excellent...

  • Reservation Agent

    6 days ago

    London, United Kingdom Ham Yard Hotel - Reservations Full time

    We have an exciting opportunity for a Reservations Agent to join our highly successful team here at our goregous Ham Yard Hotel. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate...

  • Reservation Agent

    2 weeks ago

    London, United Kingdom Support Office Reservations Full time

    As **Reservation Agent**, you will be responsible for handling phone calls and delivering on excellent customer service in line with our brand standards. You will be responsible for booking, converting and dealing with day to day guest queries via the telephone. This role is located in London’s Fitzrovia, our central hub, sees a collection of diverse...