Customer Account Executive

**Job Title**:Customer Account Executive - ASDA Skin Cleanse

**Location**:Kingston

**JOB PURPOSE**

The Customer Account Executive is responsible for the delivery of Turnover, Profitability and Business Building Terms within the Skin Cleansing category in ASDA. This includes developing and executing customer business plans on several market leading brands as well as compelling challenger brands. You will be accountable for the day-to-day contact with the customer buyers, supply chain, shopper marketing, internal category & brand contacts. The role will contain elements of portfolio management, analysis, and administration.

**Key focus areas for this role are**:
**Love what you do**: As the Customer Account Executive, you will be passionate about all aspects of leading your Skin Cleansing portfolio to competitive growth.

**Love your customer**: You will manage the ASDA x Unilever relationship within the Skin Cleanse category, driving growth via strategic alignment and negotiation.

**Do what you say**: You will own and drive the JBP (Joint Business Plan), executing the agreed plan through strong ambition and alignment.

**Own it**: You will utilise and leverage Unilever’s brand assets to deliver new and exciting innovation and activation.

**Be Different**: There is a need for extensive commercial rigor in the assessment and implementation of Unilever’s Growth Strategy.

**RESPONSIBILITIES**
- Build strong and sustainable relationships with all functions in Asda, including buying and cross-category planning teams.
- Negotiate effectively with ASDA, e.g., to agree trade terms, trade funding, and counterparts, according to the Unilever guidance.
- Manage the relationship aspects of key customer ‘events,’ e.g., launching of new products, cost price changes.
- Work with the Deodorants CAM (Customer Account Manager) to develop and deliver the customer strategic business plan for relevant categories, and the joint business plan, working closely with Category Managers and Shopper Marketing.
- Develop and deliver an optimal integrated Skin Cleanse promotional plan (including selling the plan with the customer).
- Manage promotional and non-promotional investments with the customer and ensure all agreements are properly documented and stored.
- Ensure effective in-store activation of key events (e.g., promotions, range reviews), providing clear briefings to the Retail Operations Team.
- Manage and input into the S&OP (promotional planning) process - responsible for 6 months’ forecast within designated categories.

**ACCOUNTABILITIES**
- Manage in-month performance vs forecast.
- Manage accruals and cost prices accurately and efficiently.
- P&L Management: Delivery of Turnover & Business Building Terms targets for specific category.
- S&OP Forecasting with monthly team reviews.
- Delivery of required admin for the customer - pricing, rebates, NLFs (New Line Forms), promo proposals, trade terms, contracts.

**ALL ABOUT YOU**

**KEY EXPERIENCE AND QUALIFICATIONS REQUIRED**
- Customer management & selling essentials.
- Prior commercial experience of managing a P&L.
- Proven history of working within a team environment.

The individual will be passionate, energetic, and enthusiastic about delivering results. Good interpersonal, communication and relationship management skills are critical.

Experience of customer management within FMCG desired but not essential

**R**EQUIRED** L**EADERSHIP** B**EHAVIOURS**
- Growth Mindset
- Consumer and Customer Focus
- Bias for Action
- Accountability & Responsibility
- Building Teams

**About Unilever**

Unilever is one of the world’s leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Dove, Tresemme, Lynx, Lifebuoy, Shea Moisture, Persil, Domestos, Ben & Jerry’s, Magnum, Marmite, The Vegetarian Butcher, Graze and Pot Noodle.

Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That’s why our purpose is ‘to make sustainable living commonplace’

**Location**

In June 2020 we announced our plan to consolidate a number of Unilever’s offices across the South East of England into a new Unilever campus in Kingston-upon-Thames in or around early 2025. However, on the 08 August 2024 we announced to our existing staff our proposal to retain our central Head Office in London, 100 Victoria Embankment (“100VE”) until our lease expires in 2027. As a result of this new proposal, we will be consulting with our existing staff, and new joiners who join during this period of consultation at 100VE, on the proposal made in August 2024. During consultation we will clarify the future location of each team and function. This means your role will either be based in 100VE until 2027 or in Kingston-Upon-Thames from early 2