Customer Service Representative

6 days ago

Edinburgh, United Kingdom Diligenta Full time

**Customer Service Representative - Exciting Opportunity for School & College Leavers** Earn up to £21840 per year**

**Entry level positions**

**Monday - Friday, 9am - 5pm, 35 hours per week**

**Standard Life House, Edinburgh,**EH1 2DH**

Are you nearing the end of your school career and looking to get straight into the world of work whilst still learning new skills along the way?

Diligenta, a leading company in the Life and Pensions sector, is searching for enthusiastic recent school leavers like you to join our team as Customer Service Representatives

**Key information**:

- We are based in Edinburgh City Centre, easily accessible by train or bus and car parking is available nearby.
- You will be part of an extensive training programme which provides you with a mix of both product and practical skills to allow you feel comfortable in your role.
- Our standard working hours are Monday-Friday between 9am and 5pm, so **no evening or weekend shifts** that impact on your family and social lives
- Salary for the role is up to £21840 per annum, based on skills and experience.

**Benefits**:

- We offer 23 days holiday (not including bank holidays)
- Eligibility for our discretionary Variable Incentive Plan - giving you the chance to earn extra money each quarter depending on performance.
- A contributory company pension scheme
- Excellent employee wellbeing and assistance support programmes
- A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services
- **Personal and career development**:grow with us and explore career opportunities within Diligenta and our global parent company, TCS (Tata Consultancy Services).

**What you'll be doing**:

- Our Customer Service Representatives are the face of our business - your role will be customer facing answering calls from across our many different skills.
- There are **no sales** involved in this role
- Focus will be on your ability to resolve issues and queries and inform members on policy details in a confident, friendly, and professional manner

**What we're looking for**:

- These are **entry level positions**, all we ask for is some customer-facing experience, and we can teach you the rest.
- **Listening and communication** skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
- Someone who can quickly understand the customer need and place a real focus on **finding a solution** effectively and empathetically.
- Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.

If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.

Job Reference: DGENTA02245

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