Customer Service Representative

**Launch Your Career in Customer Service with us in Edinburgh**

We are a fast-growing marketing and sales firm based in Edinburgh, we are looking for enthusiastic individuals to join our team as **Customer Service Representatives**. If you're passionate about helping people, thrive in a fast-paced environment, and are ready to be part of a dynamic team, this is the perfect opportunity for you.

As a **Customer Service Representative**, you’ll play an essential role in representing our clients’ brands and delivering exceptional service that creates lasting, positive impressions. Your efforts will directly contribute to driving sales growth and building strong, loyal customer relationships.

**Why Choose Us?**
- **Career Growth Opportunities**: At TouchPoint, we are committed to your professional development. With extensive training and mentorship, you will have opportunities to grow your skills and advance within the company.
- **Vibrant Work Culture**: We believe in creating an energetic and supportive work environment where creativity and collaboration thrive. You'll be working alongside a friendly, motivated team, and each day will bring new challenges and opportunities.
- **Competitive Salary & Benefits**: Enjoy a competitive base salary with performance-based bonuses, along with health insurance options, flexible scheduling, and career advancement opportunities.

**Key Responsibilities**:

- **Exceptional Customer Service**: Provide friendly, professional service, responding to customer inquiries, resolving issues, and ensuring a positive experience.
- **Build Strong Relationships**: Develop rapport with customers and maintain long-term relationships to encourage loyalty and satisfaction.
- **Sales-Focused**: Identify upselling and cross-selling opportunities based on customer needs, helping to drive sales growth.
- **Team Collaboration**: Work closely with your team to exceed sales targets and deliver top-tier service.
- **Stay Informed**: Keep up to date with product knowledge and industry trends to assist customers with accurate and relevant information.
- **Data Management**: Log customer interactions, inquiries, and updates in our CRM system.

**What We’re Looking For**:

- **Excellent Communication Skills**: A strong communicator, able to engage customers and build rapport quickly and effectively.
- **Problem-Solving Skills**: Ability to resolve customer issues and go the extra mile to meet their needs.
- **Sales Mindset**: Motivated by meeting targets and seeking opportunities to increase sales.
- **Multitasking Abilities**: Ability to handle multiple tasks efficiently in a busy environment.
- **Positive Attitude**: A self-starter with a passion for learning and a desire to grow in a customer-focused role.

**Perks & Benefits**:

- **Competitive Salary** with performance-based bonuses.
- **Comprehensive Training** and ongoing support.
- **Career Progression**: We promote from within and provide opportunities to advance your career.
- **Dynamic Work Environment**: Work in a fun, collaborative atmosphere where your contributions are valued.
- **Health & Wellness Benefits** including health insurance and retirement plan options.
- **Flexible Working Hours** to ensure a good work-life balance.

**How to Apply**:
Pay: £24,550.00-£26,000.00 per year

Additional pay:

- Bonus scheme
- Loyalty bonus
- Quarterly bonus

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- 10 hour shift
- 8 hour shift
- Holidays
- Monday to Friday

**Experience**:

- customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person