Receptionist/telephonist

Would you like to make a difference and use your people and administration skills to support the provision of mental health services in the community?
We are looking for a friendly, enthusiastic and self-motivated individual to cover maternity leave for a year. You will be joining our busy Assessment & Treatment Service, based at Chapel Street Clinic, Chichester. As well as Chichester, our services cover care in the community for Bognor, Midhurst and the surrounding areas. There is a requirement for occasional cross-cover of our reception at the Bedale Centre in Bognor Regis.
The post holder will provide front of house services in the form of reception and switchboard duties, as well as providing clerical support to the Referrals Administration Co-ordinator. The roles will alternate on a weekly basis to ensure plenty of variety.
Effective communication and keyboard skills, an eye for detail and a commitment to caring for patients in the community are required for this rewarding role.
The role supports service users and a multi-disciplinary team with:
Answering and transferring telephone calls.
Taking comprehensive messages and relaying them verbally where necessary.
Updating patients' notes where appropriate.
Welcoming patients, visitors and carers to sites.
Supporting the Referrals Administration Co-ordinator with booking assessment appointments following triage.
Supporting typing of standard letters from templates, e.g. assessment appointment letters.
Opening and directing incoming post.
Booking rooms for outpatient appointments and meetings.
Preparing and typing weekly staff rotas.
Uploading documents to our patient information system.
Photocopying and collating.
Occasional cross-cover of our reception at the Bedale Centre in Bognor Regis.
**Ideally you will have**:

- A good standard of secondary education.
- Experience of working with the public in a patient facing or customer service role.
- Experience of working in a team.
- Experience with Outlook, Word and preferably with patient/customer IT administration systems.
- Excellent and accurate keyboard skills.
- An eye for detail.
- An ability to multi-task and remain calm under pressure.

We are a busy, friendly and caring administration team, based at Chapel Street Clinic in the heart of Chichester's city centre. We provide secretarial and administrative support to a variety of clinical staff across the patch. The administration team consists of telephonists, receptionists, secretaries and senior administrative staff.
As part of our commitment to quality and professionalism, the Trust ensures that all new staff undertake a thorough induction programme. Additional training will be provided at local level and full support is always available as part of ongoing growth and development.
As a mental health trust, we place a large focus on the wellbeing of our staff and ensure our reward packages reflect the important work you do.
As well as knowing you are making a valuable contribution in supporting the care of service users in the community, you can expect to receive:

- Generous holiday entitlement, starting at 27 days + bank holidays per annum.
- Car parking reimbursement.
- NHS pension.
- Access to a host of discount schemes (e.g. gyms, shopping, restaurants and cars).
- Access to numerous wellbeing and support programmes.
- Excellent supervision programmes, with ongoing opportunities for training and development.
- The opportunity to grow professionally in the Trust.

As well as the above, you will require excellent interpersonal skills for effective communication with service users and the multi-disciplinary team, which consists of psychiatrists, nurses, psychologists, managers, mental health practitioners and support workers.
A background within healthcare services would be an advantage, but other reception or customer facing experience will be considered.
This is a full time role, 37.5 hours per week, Monday to Friday, 9am to 5pm.
For any questions, please contact Nina McLagan, Admin Team Lead (see contact details below).