Healthcare/ Group Risk

Posting Description:
**Healthcare/ Group Risk - Client Service and Delivery Specialist**
- Do you want to be part of a new and exciting team? Do you want to make a difference in your role and help us deliver outstanding service to our clients? _
- Then this is the role for you_
- The Client Support Specialist will be primarily responsible for providing support to their assigned Aon Sales Consultants in the day to day running of client Healthcare/ Group Risk schemes, including setting up all appropriate actions required for policy renewals and new business wins._
- This is a hybrid role which will incorporate a mix of office and home working, the position is based in Farnborough. _
- Full and part-time hours will be considered._

**Aon is in the business of better decisions**

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**What the day will look like**
- As a Client Service and Delivery Specialist some of your key responsibilities will involve:_
- _ Ensure the smooth running of assigned portfolio of clients on a day to day basic._
- _ Develop and maintain a constructive and professional relationship with clients and insurers at all levels._
- _ Act as the first point of contact for day-to-day enquiries from clients, providers and other internal and external sources._
- _ Independently respond to queries from both clients and insurers in a pro-active manner, whilst keeping Consultants informed as appropriate._
- _ Co-ordinate administration of schemes including invoicing, membership data, claims data, communication materials and other associated queries._
- _ Prepare template client reports as requested by Sales Consultants._
- _ Resolve any identified discrepancies in provider documentation before sending to clients._
- _ Ensure that any correspondence produced or issued by Aon is accurate and adheres to any published brand guidelines._
- _ Commence & manage the gathering of relevant data for each client’s scheme renewal and always ensure accuracy._
- _ Assist with the analysis of data as required._
- _ Attend internal provider and product training as required._
- _ Ensure that all client records are accurate, up to date and in the prescribed format._
- _ Maintain client records and data in line with Aon systems and protocols._
- _ Undertake ad hoc project work where required._
- _ Understand and comply with the financial & industry regulations and legislations._
- _ Establish and maintain up to date knowledge of products and the marketplace._
- _ Build good working relationships with Aon colleagues from all parts of the business._
- _ Show commitment and dedication to the role and to Aon._
- _ Provide a proactive professional telephone handling service for both internal and external contacts, including clients, providers, and Aon colleagues._
- _ Be a team player._

**How this opportunity is different**
- Join our ever-growing team._
- This role provides you with the opportunity to collaborate with various teams including, our broking teams, suppliers, consultants, and clients._
- You will be supported in your role, not only with day-to-day management but also career development opportunities to ensure you have skills and ability to progress your career at Aon._
- We operate a SMART working model that gives you the flexibility to work from home and the office to suit your lifestyle needs._

**Skills and experience that will lead to success**
- _
High level of accuracy and attention to detail._
- _ Ability to work independently and proactively using own initiative._
- _ Relevance experience within the insurance industry preferred._
- _ Knowledge of the Healthcare/Group Risk industry desirable._
- _ Skilled at building positive relationships with an ability to manage numerous stakeholders. _
- _Confident communicator with both colleagues and clients at all levels of organisation. _
- _Excellent listening, organisation, and presentation skills. _
- _Willingness to learn and share knowledge._
- _ Ability to adapt to change._

**How we support our colleagues**

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovat