Home Based Sales Consultant

**Home Based,No previous property experience required, full training provided and equipment**

**New Year, Old you??? Kick start your new career In estate agency today with YopaYopa are one of the UK's largest estate agents and we’ve been independently rated by thousands of customers as 'Excellent’ on Trustpilot. We’re a full-service estate agency every step of the way, with local agents up and down the country.**

We are excited to announce new opportunities available to join our team of passionate **Property Sales Consultants**, all based from the comfort of your own home

Do you have a background In customer service and sales??? Pride yourself on building rapport and relationships with customers??? Then we want to hear from you

**What’s On Offer - The Important Bit**:

- Fun, diverse and Inclusive company culture, forward thinking in our approach to employee engagement and customer service utilizing the latest tech
- Basic of £20k plus uncapped monthly commissions from additional product and services recommendations. Average OTE's of £23-25k
- Support for your first 2 months In the role with average commissions paid based on team averages
- Our current opening hours are Monday to Friday 9am to 5:30pm and Saturday 9am to 4pm. Part time options are available.
- Access to Group Discounts for hundreds of retailers across categories such as getaways, groceries, fashion, electronics, food & drink, entertainment and health and wellbeing
- Monthly competition giveaways Including the chance to win Hampers, an extra day annual leave and Amazon Vouchers
- 22 days holiday allowance and enrolment Into an Aviva Workplace Pension Scheme (Option to opt out)
- Refer a friend bonus scheme
- Discounts for you, your friends and family if your home is sold by Yopa and additional discounts for mortgage services.
- Full training is provided by our experienced L&D team through induction, and then you’ll be supported in a grad bay environment to ensure you’re fully up to speed before taking your first call in your new team.
- We provide ongoing support through training, coaching and 121’s and you’ll have access to our amazing learning platform Thrive to take control of your personal and professional development.
- Equipment provided as part of the role
- Career progression into other areas of the business is available upon successful completion of probationary period - an excellent opportunity for anyone looking to kick start their career in Estate Agency
- Occasional travel to our Customer Contact Centres In Hinckley and Watford (All travel costs are paid for by Yopa when visiting our Contact Centres. Initial training period will also take place on-site at the Hinckley Customer Contact Centre, travel and accommodationprovided)
- We offer free on-site parking, drinks and breakfast items daily across our contact centres In Hinckley and Watford

**Your day-to-day duties will include**:

- You will be the first point of contact for Buyers and sellers, guiding them through the buying and selling process with Yopa
- Building rapport with clients, establishing client needs to ensure we meet expectations as best as possible.
- Qualify and register new Buyers and Sellers, arranging viewings and free property appraisals
- Recommending additonal products and services to customers Including Mortgage Adivce and Converyancing Support, ensuring they are supported every step of the way
- Submit offers on behalf of Buyers and working closely with our Sellers & Local Agents to ensure the best possible offer is received.
- Effectively diagnose, investigate, and resolve customer complaints. Working closely with our Local Agents & Customer Resolutions team to ensure they are resolved in a timely manner.
- Overcome customer objections in a confident and service led manner to maximise revenue opportunities.
- Adhere to GDPR and compliance requirements in line with training provided.

**Preferred Skills and Experience**:

- An understanding of the Scottish Property Market is desirable but not essential, as we’ll provide you with all the training you need to excel in this role.
- Sales negotiator or have worked for/in an estate agency branch previously
- Experience In up-selling additional products and services desirable
- Excellent verbal and written communication skills
- Confident telephone manner
- Ability to work as part of a team, sharing best practice, knowledge, resource, and ideas
- Strong organizational skills: manage multiple tasks while maintaining attention to detail
- Computer literate and tech savvy. Training in company software/systems will be provided.
- Flexible attitude to working hours as some weekend working will be required.

**About Yopa**

Here at Yopa, our customers get the same end-to-end service they would from a local high street agency, with the added benefit of easy to use and market-leading technology that helps them see every step of their sale, as it happens. Our service also includesdedicated, experienced local estate agents, evening, and weekend opening hours via our two contact centres in Watford & Hinckley where our teams help with everything from mortgages to conveyancing. Our popular Pay Later option means customers can defer thecost of selling their home for 10 months and our No Sale, No Fee proposition means sellers have the flexibility of not paying a penny until their home is sold.