Customer Service Representative

3 days ago

Douglas, United Kingdom HSBC Full time

**Some careers shine brighter than others.**

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

As an HSBC employee Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role of **Cashier (known internally as Customer Service Representative)**

A branch based customer facing role providing the first point of contact for HSBC customers, responsible for providing a high quality, personalised, friendly, efficient and customer-driven service by pro-actively identifying and addressing customer needs. Primary responsibility is to service customer base by handling cash withdrawals and deposits. Treating customers fairly is at the heart of everything they do with a high level of energy and drive to achieve challenging targets. Deliver consistently excellent customer experience and encourage customers to use direct channels where appropriate.

**In this role, you will**:

- Accurately and promptly resolve customer queries and requests.
- Deliver an exceptional customer service experience.
- Ensure accurate cashiering activities.
- Help customers to understand how they can flexibly use HSBC services through Internet Banking, phone Banking & Self-service points, to meet their varying needs.
- Gain comprehensive knowledge of the Bank’s full range of products and services to enable you to connect the customer to the best possible service.
- Work collaboratively with colleagues to ensure every need of the customer can be met within the wider branch team.
- Treat customers fairly at the heart of all that you do.

**Qualifications - External**

**To be successful in this role you should meet the following requirements**:

- Have a passion for continuously delivering a superior customer service.
- Pride yourself in consistently delivering a personalised, friendly and efficient service at all times.
- Uphold high standards of quality ensuring accuracy.
- Previous experience working in a customer focused environment
- Demonstrate strong communication skills which will enable you to engage in effective conversations with customers to build strong professional rapport

Continue to grow with internal opportunities.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

**Telephone: +44 207 832 8500

  • Customer Service Representative

    3 days ago

    Douglas, United Kingdom HSBC Global Services Limited Full time

    Customer Sales Representative Some careers shine brighter than others If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. As an...

  • Customer Services Consultant

    1 day ago

    Douglas, United Kingdom Business Migrant Service Centre Ltd Full time

    **Our Company** Our Company continues to expand our business, covering entrepreneurship, enterprise business, immigration, business consultation, and many more. Our company would like to bring in a Customer Services Consultant. We provide training, guidance, and support, as well as the opportunity to experience the industry from the inside. **.** **Main...

  • Customer Service Advisor

    7 days ago

    Douglas, United Kingdom HSBC Global Services Limited Full time

    **Customer Service Advisor - Branch Networks** **What you’ll do**: We are looking for people who are passionate about delivering an outstanding customer experience to join our branches in the role of Customer Service Advisor. If you are ambitious with a helpful personality, we want to hear from you! If you’re looking for a career that will help you...

  • Customer Services Advisor

    5 days ago

    Douglas, United Kingdom Zurich Insurance Full time

    **Location: Douglas, Isle of Man** **The opportunity**: In our corporate Customer services team, we pride ourselves on delivering exceptional service and support to our customers. Due to recent internal promotions, we now have exciting opportunities to join our dynamic team as a Customer Services Advisor. This is a fantastic chance to contribute to a...

  • Customer Service Administrator

    2 weeks ago

    Douglas, United Kingdom Zurich Insurance Full time

    **Location: Douglas, Isle of Man** **Do you have a passion for customer service and looking for a new challenge?** Do you love working with people, thrive in a fast paced, collaborative environment and are driven by results? If the answer is yes, then a Customer Services Administrator position may be a great career path for you. Don’t just take our...

  • Customer Service Administrator

    2 weeks ago

    Douglas, United Kingdom Zurich Insurance Full time

    **Job title: Customer Service Administrator** **Location: Douglas, Isle of Man** Do you have a passion for customer service and looking for a new challenge? Do you love working with people, thrive in a fast paced, collaborative environment and are driven by results? If the answer is yes, then a Customer Services Administrator position may be a great...

  • Customer Services Advisor

    7 days ago

    Douglas, United Kingdom Zurich Insurance Full time

    **Location: Douglas, Isle of Man** **The opportunity**: In our corporate Customer services team, we pride ourselves on delivering exceptional service and support to our customers. Due to recent internal promotions, we now have exciting opportunities to join our dynamic team as a Customer Services Advisor. This is a fantastic chance to contribute to a...

  • Customer Service Executives

    7 days ago

    Douglas, United Kingdom Isle of Man Government Full time

    **About the role** Are you looking for a meaningful role where your skills make a real difference to the lives of residents? We are looking for two Customer Service Executives to join our high performing team in Social Security: - ** Customer Service Executive Line Manager**: - ** Customer Service Executive Adjudication Officer** You’ll work at the...

  • Customer Advisor

    1 week ago

    Douglas, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 18.75 hours per week** **3 Month fixed term contract** **Shifts available Monday - Sunday, 8.00am-8.00pm** **UK Notional hourly rate £14.85 per hour(Inclusive of an £2.14 per hour, store specific location allowance)** **B&Q Isle of Man** **At this time, we can only consider applicants for this...

  • Customer Advisor

    2 weeks ago

    Douglas, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time & Full time contracts available** **Part time - 25 hours per week** **Full time - 36.75 hours per week** **Permanent** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £13.45 per hour (Inclusive of an £2.14 per hour, store specific location allowance)** **B&Q Isle...