Apprentice Customer Service Practitioner

2 weeks ago

Worthing, United Kingdom Babcock International Full time

**Employer Description**

At Freestyle, we have been making customers happy with bespoke kitchens and bedrooms for over 15 years. We have two fabulous showrooms located in Worthing and Chichester showcasing our display kitchens and bedrooms. Customer satisfaction is our main priority. Our experienced designers will use their expertise to guide you through the process, from design to completion. See our amazing Google reviews online

**Job description**

Main duties
- Greeting and showing customers around the showroom.
- Explaining the products and company values.
- Placing and managing orders.
- Approaching customers in the showroom to offer help and advice.
- Supporting customer through the purchase process.
- Keeping up to date with the latest product information.
- Assisting in maintaining the showroom.
- Answering incoming phone calls.
- Fulfilling customer requests.
- Providing customer support.
- Updating customer records.

**Brief overview of vacancy**

**Employer Website**

**Future Prospects**

Long term position for the right person upon successful completion of the Apprenticeship. Internal mentoring and training offered.

**Skills required**

To be successful in this role you will need to be a hard worker with good communication skills and someone who is able to provide excellent customer service.

**Qualifications required**

Desirable but not essential as functional skills can be completed alongside the apprenticeship.

**Personal qualities**
- Positive ‘can do’ attitude
- Motivated and driven
- Hard working
- Trustworthy and Reliable
- Punctual and Committed
- Confidence with dealing with people
- Good team player, but also able to use own initiative

**Things to consider**

As an Apprentice you will be included on a Level 2 Customer Service Practitioner

Apprenticeship standards are aimed at developing skills within the Apprentices’ chosen career route, each standard has set knowledge, skills and behaviours required to be successful within the job role. This will include the completion of functional skills in Maths and English.

Once you have completed a minimum of 12 months training and the employer and Inspiro Regional trainer confirm you have met all the requirements of the standard you will be put through to the End Point Assessment. The End Point Assessment is independent from the training and includes a variety of assessment methods which test the skills and knowledge of apprentices to ensure you are fully competent in your role.

As an Apprentice you will be supported throughout the apprenticeship by a structured programme of teaching, e-learning, face to face training and workplace mentoring; this will encourage and help you to meet the requirements of the new standards and will prepare you for the End Point Assessment.

**Job Types**: Full-time, Apprenticeship

**Salary**: £4.81-£6.50 per hour

Ability to commute/relocate:

- Worthing, BN14 9BY: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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