Noc Controller

99 City Rd, London, UK
Full-time

**Company Description**

Inmarsat has been at the forefront of global mobile satellite communications for over forty years, and is the market leading provider of voice and high-speed data communications for users on land, at sea and in the air through its constellation of 14 geostationary satellites. Inmarsat is a privately owned company with a profitable track record and significant growth aspirations. This is represented by more than 55 nationalities in the workforce, reflecting the global and dynamic nature of the business. With an investment of over $3 billion in its latest network infrastructure, Inmarsat is at the forefront of global mobile communications innovation.
**Chief Operations Office**
Inmarsat’s Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions including: Satellite Operations, Network Operations, Service Assurance, Service Delivery Aviation and Customer Assurance, Service Delivery and Supply Chain, Project Management Office, Global Cyber Security and Group IT

**Primary role purpose**:
Ensure the continued and reliable operation of the Inmarsat networks, on a 24 hours per day basis, by supervising network operations, co-ordinating network activities and taking corrective actions as necessary to meet the network availability and service quality objectives. In addition to the reactive element of working in the NOC being proactive to drive continuous improvement with the wider team and management teams is as equally important to this role.
**Key Responsibilities**:

- Maintain Inmarsat Network Integrity and Service availability and Performance
- Respond to any alarm and act proactively in line with the NOC role in order to minimise any possible service outage
- Identify areas for automation to reduce manual efforts where possible - usage of automation platforms, techniques and scripting
- Usage of Service Now for ITIL process (especially incident and change management)
- In case of Service Degradation or Outage conditions promptly perform all necessary actions to restore service as quickly as possible
- Escalate as specified in the service section below per the relevant procedure and handle the communication to the stakeholders
- Issue appropriate notifications
- Timely produce accurate reports
- Perform regular/routine checks on all systems and services to ensure their reliability
- Provide feedback on any operational issues to other controllers, NOC support engineers and manager
- Contribute on keeping up to date procedures / documentation and contact details
- Participate in network activities coordination, especially if these are real time activities, emergency, short notice or out the working hours
- Provide support as necessary to LES’s in maintaining network carrier levels
- Monitor the progress of any distress traffic in the network and take immediate action if necessary to ensure successful dispositions of calls
- For the Data Communication Network (DCN), perform routine checks on routers for link failures and produce reports. Escalate link issues with Service Provider and get it resolved ASAP including any follow-up activity until cases are closed. Acknowledging and acting on alarms on NMS. Provide first line support to the DCN Team by opening up ports and checking port status
- Drive continuous improvement by adopting a proactive mind-set and presenting ideas to management
- Join a 24/7 shift rota

**Qualifications**

**Essential Knowledge and Skills**:

- This position could suit a recent graduate looking to advance their career within the satellite communications industry
- Relevant degree in Physics, Space Engineering, Electronics, Telecommunications or equivalent
- Knowledge and experience in Microwaves/ Radio Frequency (RF)/ VSAT
- Exposure to scripting languages (Python and/or Linux)
- Good knowledge of satellite communication networks, systems and propagation
- Good knowledge of measurement techniques in analogue and digital networks i.e. IF and RF (Preferred Sectors of experience in: VSAT, Ka band, L Band, C band)
- Good PC skills with knowledge of MS Windows, MS Office, Database programs and Web based systems

**Desirable Aspects**:

- Understanding of Digital Communications Networks: protocols (IP, TCP, UDP, routing, etc) and architecture (routers, switches, firewall, etc.)
- Experience with mobile network and user terminals
- Working experience on Cisco routers, switches and firewalls and monitoring tools (HP NNM, Netcool, SolarWinds)
- CCNA Cisco certified
- Experience in Operational environment

**Additional Information**

You must be eligible to work in this location advertised.
**Inmarsat Values**:
Our values define Inmarsat’s culture and represent what we believe in. Inmarsat employees aspire to certain behaviours which support our corporate values, they create a stronger working environment and lie at the heart of ou