NOC Controller

About Us
One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What You'll Do
Our customers rely on Viasat products and services to connect and remain connected to their world wherever they are, at times in hazardous and life-threatening situations. We provide a global network that our customers depend on, and in Viasat Network Operations, our aim is to ensure reliable and robust operation of those vital services so that our customers never question that reliance.

You have a dedicated passion to understand how things work and how they can be improved. You are passionate about technology, its applications, and how it can contribute positively to society both today and into the future. You read, study, and continuously develop your skills, cultivating innovative ideas, and you communicate those concepts effectively, in a way that inspires others to embrace and follow your vision.

The NOC Controllers role is an exciting opportunity to work with like-minded, brilliant people, and get involved in the technology revolution happening in Space. You will play a key role in the Service Monitoring and Incident management team, providing support functions to Subject Matter Experts to take the most relevant and effective action.

The scope covers from the detection and identification of significant incidents, recording and communication of the incident, determination of issue and probable root cause through analysis and tools, the identification and execution of remedial actions to ensure services remain in their optimal state, through to reporting on the effectiveness of the solutions to drive further improvements.

The role will include the identification of Continuous Improvement opportunities, defining a solution to the issue and delivering on it or promptly raising it to the next supporting technical level.

The day-to-day

• Proactively respond to alarms to minimise any possible service outage.
• During service Degradation or Outage conditions promptly perform all necessary actions to restore service as quickly as possible.
• Escalate as specified in the relevant procedures and handle the communication to the interested parties.
• Produce timely and accurate reports.
• Perform regular daily and routine checks on all systems and services to ensure their reliability.
• Provide feedback on operational issues to other controllers, NOC support engineers and managers.
• Contribute on keeping up to date procedures, documentation and contact details.
• Participate in network activities coordination, especially if these are real time activities, emergency, short notice or out the working hours.
• Provide support as necessary to Land Earth Stations in maintaining network carrier levels.
• Monitor the progress of any distress traffic in the network and take immediate action if necessary.
• Identify areas for automation to reduce manual efforts where possible.
• Proactively contribute to continuous improvement by adopting a proactive mind-set, presenting ideas to management, and championing continuous improvement at team level.
• Create efficient operational and technical processes/procedures, reclaiming time from waste.
• Provide support through coaching and training to other engineers and teams.
• Provide support for Customer care cases within the time frame as they are defined by the SLA.
• Ensure all the scheduled activities are successfully accomplished.

Tools

• Operate the NOC monitoring facilities, report any anomalous operations of the facilities and provide first line maintenance to ensure their continued availability.
• Assist with the planning and implementation of various NOC projects.
• Usage of Service Now for ITIL process (especially incident and change management)
• Usage of automation platforms, techniques and scripting.
• Knowledge of Service Now

General

• Maintain logbook for all NOC activities.
• Generate outage - shift - daily reports.
• Assist with training of new shift controllers.
• Assist users with inquiries/difficulties.
• Assist with the development and implementation of network and NOC operational procedures.
• Assist with the introduction of new services, new network co-ordination stations, land earth stations and mobile earth stations.

What You'll Need

• Experience on shift working pattern.
• Experience in Operational environments.
• Technical education in electronics and/or telecommunications.
• Good understanding of satellite communication networks, systems, and propagation.
• Knowledge of VSAT, Ka band, L Band and C bands.
• Understanding of Digital Communications Networks: protocols (IP, TCP, UDP, routing, etc) and architecture (routers, switches, firewall, etc.)
• Good PC skills with knowledge of MS Windows and MS Office.
• Must be able to communicate at all organizational levels.
• History of being a team player and team builder.
• Critical ability to set the right priorities in a complex environment.
• Strong troubleshooting and analytical skills.
• Positive and energetic attitude.
• Capability to work autonomously as well as a self-starter and self-motivated.
• Honest, Respectful and Patient.
• Ability to adapt and change in a dynamic working environment.

What Will Help You On The Job

• Experience in VSAT and ground stations installation
• Experience with Viasat systems/services
• Experience with mobile network and user terminals
• Working experience on Cisco routers, switches, firewalls and monitoring tools.
• CCNA Cisco certified.
• Skills in automation platforms, techniques and scripting.

EEO Statement
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.