Client Services Executive

Date - 18.07.23

Client Services
Job Title Client Services Executive

An exciting Client Services job opportunity at a specialised agency that creates high-quality packaging prototypes for global brand owners and creative agencies. As a member of our team, you will play a crucial role in developing and maintaining strong client relationships, ensuring satisfaction and maximising client value. You will manage a portfolio of clients, acting as primary contact for all inquiries, needs and concerns as well as collaborating with our Client Services team.

We are looking for someone who is excited by innovation and wants to grow with us on our journey. The creative industry is constantly evolving and we need applicants that are open to new ideas and approaches

Litmus is a dynamic and innovative agency specialising in creating colour accurate cutting-edge packaging prototypes and visual renders for the fast-moving consumer goods (FMCG) industry. Our work is driven by creativity, precision, and a commitment to delivering exceptional results to our clients. Being part of the Client Services team at Litmus, you will have the opportunity to work with renowned FMCG brands and contribute to the development of impactful packaging solutions.

**Responsibilities**:

- Maintain the Litmus Day Sheet, Summary Sheet and Sales board
- Provide quotes for incoming client inquiries through Lime (MIS)
- Take client briefs and effectively communicate them internally
- Schedule projects and create job bags through Lime
- Ensure timely and successful delivery of solutions based on customer needs
- Communicate all commercial aspects to the Sales Director
- Update internal and external stakeholders on project progress
- Maintain regular communication with clients through Pipedrive activities and adhere to established CRM automations
- Generate new business opportunities with existing clients and identify areas for improvement to meet sales quotas
- Work with our sales team to identify and pursue growth opportunities
- Forecast and track key account metrics, such as client spend
- Prepare account status and monthly metrics reports

**Requirements**:

- Proven experience in client services and/or account management
- Good understanding of print industry processes, techniques and materials
- Excellent communication and interpersonal skills, with the ability to build client rapport and establish solid long-term relationships
- Exceptional organisational and time management abilities - able to handle multiple projects simultaneously and meet deadlines
- Attention to detail and a commitment to delivering high-quality results
- The ability to adapt quickly to changing client needs and priorities
- A proactive mindset with a problem-solving attitude

**Job Description Dimensions**

Salary Dependant on experience

Location Willerby, West Hull

Benefits Cycle to work scheme.

26 days of holiday plus public holiday.
Health benefits package.
Permanent position with room to grow.
Onsite Parking.
Continued training and support.
Friendly dedicated team.

Ability to commute/relocate Kingston upon Hull HU10 6DZ: reliably commute or plan to relocate before starting work (required)

**About Litmus**

Join Litmus and be part of a highly skilled and innovative team that is dedicated to delivering outstanding packaging prototypes for renowned FMCG brands. As a member of the Client Services team, you will have the opportunity to work on challenging and exciting projects, pushing the boundaries of what is possible in packaging design.

Litmus is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace for all employees.

**Our values**

**Rare - **providing a unique solution.
**Visionary - **solution finders, doing what others can't do or won't do.
**Effort (Determination/Conscientious) - **the spirit to get things done no matter what.
**Experts - **unrivalled technical knowledge, skill and teamwork
**Heart - **we value our people and their contributions - we learn through inquisitiveness and never blame.
**Meticulous - **because every detail matters

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Hull: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person