Client Services Executive

5 days ago

Kingston upon Thames, Greater London, United Kingdom Kenny Recruit Full time £27,000 - £30,000 per year

Kenny Recruit are looking for a proactive and detail-oriented
Client Services Executive
to join a growing and energetic marketing and communications business. This is a fast-paced, customer-focused position where you'll act as the key link between clients and internal teams to ensure seamless service delivery.

The ideal candidate will have excellent communication skills, strong attention to detail, and a genuine passion for providing exceptional customer support in a busy, dynamic environment.

This role will offer progression and we're looking for someone who wants to advance their career, there will certainly be opportunities.

Pay:
£27,000 - £30,000 per annum (dependent on experience) + benefits + bonus

Location:
London - 3 days in the office is required

Working hours:
9:00am - 5.00pm

Key Responsibilities

  • Maintain current knowledge of company products and services to effectively support customer needs
  • Collaborate with internal teams to deliver exceptional customer service and ensure operational efficiency across the organisation
  • Provide first-line support to clients, addressing queries and managing the onboarding process
  • Manage the full booking lifecycle, ensuring completion within agreed timeframes and quality standards, escalating complex issues to appropriate teams as needed
  • Maintain accurate and timely data entry across all company systems and platforms including amendments, cancellations, and scheduling updates across all affected parties
  • Process client data requests, reporting requirements, and geographic mapping activities
  • Prepare client materials including data processing, document setup, and report generation
  • Undertake additional responsibilities as required

Requirements

  • Must be customer service focused.
  • High accuracy with strong attention to detail

IT Experience

  • Good understanding of Microsoft products (Office, Outlook and Teams)
  • Knowledge of data and data processing an advantage (not essential)
  • Worked with a management information system or similar (not essential)

Skills and Competencies

  • Proactive and can focus and multi-task
  • Follow written instructions; is detail conscious and accurate.
  • Works well as part of a team
  • Communicates effectively with and supports other departments.
  • Excellent written and verbal communication skills

Next Steps…

Shortlisted candidates will obviously be contacted for this specific role and if you haven't heard from us within a week, please assume you have been unsuccessful on this occasion. We'd love to give feedback to every applicant but due to the sheer volume of applications we receive, unfortunately this just isn't possible.

We will keep your CV on file to contact you with regards to future roles and any other advice to help you. Alternatively, feel free to contact us for a chat.

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