Customer Contact Advisor

1 week ago

Bury, United Kingdom Bury Council Full time

We are looking for customer focused individuals to join our customer contact team; you must have experience
of working within a busy customer contact related environment with excellent customer care skills along with a
commitment to performance and excellent service delivery. You will require excellent keyboard, listening and
questioning skills.

The position is in a busy Contact Centre agile working and regular days in the Town Hall, you will be
public across a range of services provided by the Council. You will be updating and accessing various council
systems ensuring customer enquiries are completed at the first point of contact reducing the need for repeat
contacts. Full training will be provided, and you will have the support of Team Managers.

Normal hours of work are 36.25 hours per week Monday to Friday 8.45am to 5.00pm.

**About Bury**

As a Corporate Parent, ensure that the work and services you deliver considers our care experienced young people, promotes their life chances empowers them to influence the policies, services, and decisions that affect them, champions their rights, and ensure they grow up in the best possible way

**Benefits of working for Bury Council**
To hear about the benefits for working with Bury Council, please visit A good employer | greater jobs
We support employees to work with agility, where appropriate for the post and service requirements.
We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. Therefore we guarantee an interview for disabled people, looked after children/ care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria.

**Next steps**

For an informal chat regarding the role please contact Sue Humphries on 0161 253 5844
Interviews will be held week commencing 24th February 2025

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