Assistant Controller

**Assistant Controller - 64107**
**£28,477**
**Bridgend**:
Information about the Team - You will be part of the Contract Management Team that is based on site at HMP & YOI Parc. Parc prison is a c1700 bed prison which is going through exit of an existing contract and mobilisation of a new contract. The prison has a small facility for 15-18 year old (up to 60 beds) and an adult population of c1640 including resettlement and training facility and a remand function for people convicted of sexual offences. This is an exciting time to join the team.

gael rhagor o wybodaeth am sut rydym yn hyrwyddo amrywiaeth a chynhwysiant yn y gweithle.

**Overview of the job**

Working in a privately managed establishment within the Controller’s team reporting to the Deputy Controller. Responsible for day to day administration and supporting the work of the Controller’s team in managing the contract.

The post has no line management responsibilities

**Summary**

To work as a member of the Controller’s Team, helping to ensure that it operates effectively and efficiently; to maintain correct and appropriate relationships with both team colleagues and other stakeholders. As and when required conduct duties on behalf of the team at other establishments

**Responsibilities, Activities and Duties**

The job holder will be required to carry out the following responsibilities, activities and duties:
**Contract Monitoring**

Support the Controller/Deputy Controller in the formal monitoring arrangements relating to the contract through:

- Monitoring compliance with operational requirements.
- Undertaking audits.
- Identifying failures by Contractor’s staff to comply with contractual requirements.
- Making general observations of the operations of the establishment.
- Maintain a working knowledge of the Contract, identifying deviations and raising these with the Controller.
- Analyse the content of Prison Service Instructions and Orders, Standards etc. identifying any impacts for the provision of, relative to, contractual commitments, bringing to the attention of the Team any matters arising from this. Forward information on new and revised Prison Service Instructions and Orders to the Contractor from the Prison Service Intranet, liaising when required on matters arising from this.
- Prepare papers, including update on performance measures, for the monthly Controller and Director meeting and the Quarterly Contract Review Meetings, identifying outstanding actions and liaising with those responsible for updates as required.

**Performance Management**
- Analysing and presenting quarterly performance progress by developing and maintaining a robust database for the Quarterly Contract Review Meetings, providing key updates for the Controller and other key internal stakeholders.
- Identifying failures and deficiencies to perform against the contract requirements.
- Monitoring Key Performance Targets/Indicators.
- Identifying and agreeing Quarterly and Annual performance points each month in line with Schedule F of the Contract.
- Ensuring incident and data returns and inputs are checked, validated and completed within timescales, including HUB data.
- Monitoring and logging the Contractor’s progress against HMIP, PPO and ACA Action plans.
- Prepare relevant statistical performance data and reports for the Team and relevant stakeholders, including any ad-hoc reports and other information, as required.

**Office Management and Administration**
- Ensure effective office administration processes are in place; this will include supporting and minuting the QCRM, maintaining a suitable supply of stationary ordered via I-Proc when required, providing necessary reception arrangements for visitors and general office duties.
- Maintain a robust electronic file management system. Coordinate

communications for the Controller’s Team, in particular ensuring that there is a brought forward system in place to ensure that urgent issues are dealt with and acted upon within timescales.- Prepare written materials (including notes, letters, PQs and briefs etc.) on behalf of the Controller and Deputy Controller, as required.
- Record receipt of Requests and Complaints/Home Detention Curfew appeals and related responses adhering to appropriate timescales.
- Perform the role of Deputy Information Assurance Manager.

**Investigations**
- Support the Controller/Deputy Controller in monitoring investigations carried out by the Contractor into allegations made against Contractor.
- Work in partnership with SSC to monitor procedures in relation to the suspension and revocation of Prison Custody Officer Certifications.
- Assist with any commissioned investigations including any investigations into allegations made against Prison Custody Officers in accordance with Schedule 10 of the CJA 1991.

**IT Management**
- Lead as On-site Quantum Point of Contact (QPC) for IT and telephony related issues and queries.
- Maintain the Quantum Asset register for the esta