Aftersales Customer Advisor
1 week ago
ABOUT THE ROLE: AFTERSALES CUSTOMER ADVISOR (EVHC SPECIALIST)
- SOUTHPORT
Here at Halliwell Jones Ltd we have an exciting opportunity for a Aftersales Customer Advisor (EVHC Specialist). The position is located at our Southport Centre consisting of Aftersales and BMW and MINI Sales.
WHAT WE CAN OFFER YOU
- 22 days holiday plus bank holidays AND your birthday off
- We endeavour to look after our staff by operating an Employee Car Scheme. The scheme is dependent on production and availability of cars which comply with the Scheme rules
- Family run business and friendly culture
- Specialist training with BMW UK
- BMW accreditation
- Ongoing development and achievable career path
- State of the art facility and working environment
- Life Assurance Scheme
YOUR RESPONSIBILITIES
- To ensure the accurate and efficient processing of completed Vehicle Health Checks within the set timescales.
- To exceed customer expectations in their aftersales experience with us.
- Updating customers with progress on their vehicle as well as ensuring authorisation for additional work and making follow-up calls.
- Liaising with Sales, Workshop and Parts departments to keep track of vehicle progress and ensuring customer vehicles are ready on time.
WHAT WE'RE LOOKING FOR
- Proven ability to effectively sell additional products or services.
- Possess some understanding of automotive systems and components, e.g. Drive and RTC plus any additional systems required to fulfil the role.
- Familiarity with manufacturer repair times and industry standards.
- Well organised and proactive with excellent written and verbal communication skills.
- Previous experience in a customer facing environment is essential.
- A flexible team player who is always ready to go the extra mile.
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