Front of House Assistant

2 weeks ago

Liverpool, United Kingdom Happy Days Hospitality Limited Full time

We provide great accommodation, secure impossible-to-get football tickets, negotiate exclusive discounts with some of our neighbourhood’s most popular venues, and go above and beyond to ensure your stay here is one to remember.

The Happy Days team is dedicated to ensuring that all of our guests go home happier than they were when they arrived, and so are ready to help with anything from airport or station transfers to recommendations and bookings for restaurants and bars. We can even create fully bespoke packages so you can just kick back and enjoy

**Job description**
- To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
- To keep up to date with room prices and special offers to provide accurate information to guests.
- Actively seek/identify, secure new sales leads via website, social media and telephone. Achieve sales targets.
- Answering the telephone and directing calls accordingly.
- Receive deliveries, check delivery note against stock received.
- Organise and maintain paper and electronic files.
- Filing and retrieving information and documents.
- Administrative and clerical duties.
- Carrying out any additional tasks instructed by the Company Directors.

**Skills and Experience Required**

Excellent organisational and communication skills are key and we expect a professional and friendly manner in all correspondence.

All staff are expected to have a positive attitude towards work, be approachable and friendly to guests and colleagues, have a passion for customer service and ensure good communication, team work and attention to detail at all times.

A knowledge of Excel, Word and Outlook.

Computer literate.

Hospitality experience is desirable.

**Job Types**: Full-time, Part-time, Permanent

**Benefits**:

- Company events
- Company pension
- Employee discount

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Commission pay

**Experience**:

- Hospitality: 1 year (preferred)

Work Location: In person

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