Customer Services Executive

2 weeks ago

Basingstoke, United Kingdom Grandir UK Full time

Do you have exceptional attention to detail, great listening skills andapproachable and empathetic in nature?
**Grandir UK, the home of Kiddi Caru and Dicky Birds Day Nurseries and Preschools was founded in 1998, the company now **operates 50 nurseries in the UK providing outstanding childcare solutions to families with babies, toddlers and preschool children. Our mission is to inspire children to grow happy, smart and healthy and thrive as individuals.** **Good quality childcare and education is evident when the children and family are truly placed at the centre of all we do and as a well-known and sought-after employer within the childcare sector we recognise it is our people that provide exceptional education and care with every child and family at the centre of all they do.**

We are looking to appoint a **Customer Services Executive** to work with our friendly and professional Sales and Marketing department based at our Basingstoke Head Office.

As the face of the organisation, you will be required to deliver exceptional service to customers who contact us regarding placing their children in one of our nurseries.

**Key R**esponsibilities**:

- ** **Build strong relationships with Nursery managers to manage parents expectations**:

- ** You are the voice of the organisation and the first port of call to a new customer**:

- ** Provide an end-to-end solution for each customer throughout their journey with the organisation**:

- ** At all times maintain a high level of professionalism with customers and working to establish a positive rapport with every caller**:

- **Knowledge of the occupancy management process**:

- ** Seeks opportunities and solutions to convert leads**:

- ** Respond quickly and accurately to all customers and internal colleagues**:

- ** Update customer information in the customer service database during and after each call**:

- ** GDPR practices**

**As part of the team you will eligible for the following benefits**:

- ** Hybrid working - 3 days in the office and 2 days remotely**:

- ** Employee benefits portal, including discounts at 100s online high street stores**:

- ** Healthcare cash back plan claim cash back on medical procedures such as dental care and physiotherapy**:

- ** Reward and recognition points turn your points into cash through the benefits portal**:

- ** May I Say Thank You A whole month dedicated to recognising employees hard work & dedication, including an all-expenses paid awards ceremony**:

- **Staff referral scheme recommend your friends and family to work for us and be rewarded with a cash bonus**:

- ** Additional paid holiday for Christmas closure**:

- ** Wellbeing Day an extra day off just for you which sits outside of your holiday entitlement**:

- ** 24/7 remote GP appointments with prescriptions delivered to your home**:

- ** Free on-site parking**:

- ** Heavily discounted childcare at our nurseries**

(* Terms and Conditions apply)

(** applicable upon passing probation)

The Kiddi Caru Nurseries Group is committed to **safeguarding** and **promoting the welfare** of children and young people and an **enhanced DBS check** will be required for this role.

We are an equal opportunity employer and select staff on merit, irrespective of age, disability, gender reassignment, marriage & civil partnership, race, sex, sexual orientation, religion or belief.

IND01

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