Service Renewals Executive

Job Description
Nomios' mission is to build a 'secure and connected' future. Organisations across the globe depend on us to help secure and connect their digital infrastructures.

In support of our rapid and continued UK growth, we are currently seeking a Service Renewals Executive to join our Service Business Team. This is a fantastic opportunity to play a pivotal role in enhancing our processes, ensuring seamless contract renewals, and supporting our sales teams, with a company that values its people and offers opportunities for development.

Your role as Service Renewals Executive
Your role will be key in ensuring the smooth and accurate renewal of service contracts, working closely with our Sales team and collaborating with vendors. You will play a vital role in reviewing service agreements, aligning data, and leveraging analytics to improve processes and maintain operational excellence. To succeed in this role, you should be analytical, detail-focused, and proactive, with a passion for delivering exceptional results and supporting your colleagues.

The successful candidate will be a motivated team player with strong problem-solving skills and a methodical approach. This role would suit an experienced Service Renewals Executive with strong analytical abilities and a proven track record in managing customer contracts and renewals.

Responsibilities:
Key responsibilities of the role include:

• Playing a key role in the renewals process, ensuring support contracts are renewed in a timely manner.
• Producing regular reports for Sales teams on expired and upcoming renewals, tracking metrics and identifying opportunities.
• Supporting account managers with strategic renewals for key accounts, including combining and co-terming contracts.
• Communicating essential information to vendors to ensure partner support aligns with agreed contracts.
• Validating the accuracy of service agreement data, including serial numbers, hardware locations, and SLAs.
• Performing health checks on service agreements, reviewing purchase orders, and suggesting amendments to improve processes.
• Ensuring the timely completion of service decline forms and reporting any quality assurance issues to management.
• Collaborating with Business Operations and Service Delivery Managers to ensure accurate audits and database accuracy.

Job requirements

We hire smart, high-energy people You should be conscientious, analytical, and reliable, with the ability to remain flexible and efficient in a fast-paced environment. A good sense of humour is a must, as is the ability to build strong relationships with colleagues, customers, and vendors.

Additional requirements include:

• Fluent in English with excellent written and oral communication skills.
• Experience working within cyber security or with cyber vendors.
• Exceptional attention to detail and accuracy.
• Strong analytical and mathematical skills, with the ability to interpret data.
• Experience in data mapping, validation, and audits.
• Familiarity with CRM/ERP systems and strong knowledge of Microsoft 365.
• Ability to work calmly under pressure with a proactive, problem-solving mindset.
• Degree or equivalent preferred.

Job Specifics

• Location: This role is based at our Basingstoke office, with flexibility for occasional home-working by agreement (free hot & cold drinks, breakfast items, snacks, lunches, and regular takeaway Fridays are provided to all staff in the office)
• Hours: Full-time, Monday-Friday, 9:00am-5:30pm

Why would you choose to come and work with us?
We invest in our people. You will get to work in a dynamic, fast-paced environment where you are free to use your initiative in support of our strategic objectives. You will work alongside high calibre sales, technical, and operational experts as part of a supportive, tight-knit team, within which every individual has an important part to play and makes a real difference. Nomios offers a highly competitive salary and commission scheme along with industry-leading benefits.

Ready to make an impact? Apply now
Nomios is an equal opportunity employer and is committed to creating and sustaining an environment in which everyone is provided with an equal opportunity to grow and develop, and no individual will be unjustly discriminated against. This includes, but is not limited to, discrimination because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex and sexual orientation.