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Team Leader

2 weeks ago

Ashford, United Kingdom Victim Support Full time

We have an exciting opportunity for a Team Leader Casework to join the team in Kent, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you

**County/Borough**
- Kent

**Office location**
- Compass House, Tufton Street, Ashford,, Kent, TN23 1BT

**Full time/Part time**
- Full time

**Hours per week**
- 37.5

**Work schedule**
- Monday-Friday 9am-5pm

**Basic Salary**
- £29,580.00 per annum.

**Contract type**
- Permanent

**DBS required?**
- Enhanced

**Police vetting required?**
- Yes

**Closing Date**
- 18/03/2025

**Ref No**
- 5986

**What we offer**:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression

**About the role**:
This role is based in Ashford, Kent and is hybrid. This job cannot be home based and you will need to be able to travel across Kent and Medway.

**As the Team Leader for our Community Team you will be**:

- Responsible for the daily activities of a diverse group of staff working with people who have experienced different crime types, reporting to the Community Team Operations Manager.
- You will need to demonstrate your ability to lead across many issues whilst retaining a focus on service delivery and quality outcomes from the work that we do.
- This job is a busy one so you will need to manage competing priorities, very different personalities, challenge respectfully and have the resilience to bounce back when things do not work out as you would have wanted.

**You will need**:

- To be able to work independently against an agreed plan
- To remain empathetic whilst making sure staff are holding safe but challenging caseloads
- Able to work in partnership with other agencies and with team members.
- Resilience. This is a busy job with multiple demands on your time so you will need to remain focused on what your priorities are.

Please see attached Job Description and Person Specification for further details.

**About Us**:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.