Helpdesk Coordinator

2 weeks ago

Manchester, United Kingdom BRODERICK GROUP LTD Full time

We specialize in vending and coffee solutions and are currently looking for an experienced Helpdesk Coordinator to join our energetic and small team. This role will appeal to a self-motivated individual who is proactive and works well under pressure. Who can work as part of a team with drive, determination and an eye for detail. You will need to be articulate; customer focused and offer the highest level of customer service. Reporting directly into the Service Manager, this is a full-time integral role that will be supporting the wider business with a wide variety of day-to-day tasks. Office hours are between 8.00am - 5.00pm Monday to Friday (40 working hours per week). Main tasks: - Sales administration (including support with Power Point presentations and tenders) - Planning and organising machines installations and transports - Ensure all tasks are logged with the helpdesk and a record of all tasks is kept up to date and managed through to completion - Responding to requests from team, Service Manager and Account Managers - Support reception function - General administrative support, communication and hosting as required - Procurement (check stationary inventory and manage uniform and other equipment requests) - Support updating and converting templates and documents into electronic format (i.e. creating JotForm templates) - Support Service Manager to rewrite and keep update department’s relevant procedures and process - Basic bookkeeping and invoicing tasks - Any other ad-hoc administrative tasks - Confident with IT, including Outlook, Excel, Word and Power Point - Ability to organise, prioritise and meet deadlines - Excellent numeracy and problem-solving skills - A positive " can do attitude" with the ability to work on your own initiative - Team-player with excellent verbal and written communication skills - High levels of data accuracy and attention to detail - Customer service experience: 1 year (preferred) What we offer: - Salary: depending on experience - 20 days holiday increasing with length of service, plus Bank Holidays - Company pension **Benefits**: - Company car - Company pension Schedule: - Day shift - Monday to Friday - Weekend availability Ability to commute/relocate: - Manchester: reliably commute or plan to relocate before starting work (required) **Experience**: - Technical support: 1 year (preferred) - Customer service: 1 year (preferred) Work Location: One location

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