Admin Assistant

This is an exciting opportunity to join the DGS Community Mental Health Team for Older People in Administration.

The post holder will support the clinical team with administrative duties and be a point of contact for our service users. Ensuring good practice and compliance with relevant local and national policies and procedures and statutory requirements.

Main duties of the job will be opening referrals, audio typing, scanning & uploading, answering telephone calls, running clinics, taking minutes, working as part of a team but also able to work on own initiative.

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

**JOB PURPOSE**:
A generic band 2 Administrative Assistant provides a flexible resource to support teams in the provision of services to include organisation of work for self and may have front line contact with service users, carers, the general public or other external stakeholders and internal colleagues. Administrative Assistants will support one or more team(s). The focus of these posts may be on a variety of tasks including volume typing mainly from digital dictation, data inputting, copying, filing, ordering of supplies, checking and coding of invoices and reception duties

**KEY RESULT AREAS & RESPONSIBILITY**:
Scope will vary with each post depending on service needs (e.g. some posts may not have direct contact with clients and some may be ward based) and may include any combination of the following tasks:
**ENVIRONMENT**:
**Physical Effort**: Required to sit for long periods of time at a computer inputting and retrieving information. Required to lift and move boxes of paper.

**Mental Effort**: Daily need for concentration when dealing with queries. There are frequent interruptions due to telephone and Life Size Video Calls.

**Emotional Effort**: Occasional exposure from irate patient’s and a heavy workload.

**Working Conditions**: Required to use a keyboard for a large proportion of the working day.

**JOB SUMMARY**:
Admin supports the clinical team within the organisation with processing referrals, handling telephone calls and sensitive information. Arranging initial and follow-up appointments, scanning and uploading, typing using a digital software Bighand Dictation, minute taking, inputting, storing and disposing of confidential information in line with trust policy using RIO internal database and Microsoft office packages.

**COMMUNICATIONS AND WORKING RELATIONSHIPS**:
**Internal**:
Community Psychiatric Nurses, Occupational Therapist, Support Workers, Team Leaders, Doctors, Service Line Manager, Line Manager, Administrative colleagues.

Psychiatric Liaison Team, Crisis Team, Urgent Mental Health Helpline.

**External**:
GP Surgeries, Cardiology Department, Radiology Department, Neurology Department, Phlebotomy Department, Alzheimer’s and Dementia Support Services, Southeast Kent Drive Ability, IMAGO.