Homeless Intervention Key Worker

This is an exciting opportunity to join the fight for mental health and wellbeing across Cwm Taf Morgannwg and play a vital role within our communities.

Homelessness does not discriminate and neither do we. But sadly, homelessness has a disproportionate impact on people living with mental health issues and challenges, such as living with unaddressed trauma, or co-occurring substance misuse.

Our Homelessness Intervention Key Workers are a lifeline to people who find themselves homeless from all walks of life. They work hard to ensure that the people we serve receive access to housing related support in their time of need, and ultimately leave, short
- term temporary accommodation for somewhere safe and secure that they can call home.

We are now recruiting one Homelessness Intervention Key Worker to offer life-changing, homelessness related support to homeless people in hostels, shared houses and B&Bs across Rhondda Cynon Taf, Local Authority. You will need to be sensitive to people’s communication needs, experienced in delivering person-centred support and resilient.

In return: You will receive line management from our committed, Housing Lead, as well as access to training and wellbeing support.

Our ambition is to ensure that anyone in need of help to access housing and mental health support can access an effective, compassionate, and professional service from Cwm Taf Morgannwg Mind or a key partner from the NHS or other third sector providers. This is where you come in.

If you have the skills, compassion, experience, and dedication to end the cycle of homelessness one person at a time: Then we would love to hear from you.

**Role Purpose**

**Main Duties of the Role**
- To offer person-centred, case work to adults with mental health and emotional wellbeing needs living in temporary accommodation, to receive housing related support in their time of need, and ultimately leave hostels for somewhere safe and secure that they can call home.
- To assist and support people with mental health and emotional wellbeing needs to express their views and concerns, to access information and services, to uphold and promote their rights, explain responsibilities and to explore choices and options.
- To assist clients in their search for private rental properties and liaise with the Local Authority in line with current legislation.
- To bid with or on behalf of clients for properties on the Common Housing Register to assist individuals to source a permanent tenancy.
- To make referrals into the HSG Team once accommodation has been sourced to ensure clients can access appropriate ongoing support to help them settle into and sustain their tenancy.
- To make referrals into the HSG Team when a need for Supported Accommodation is identified, to ensure that clients receive the appropriate support and tools to manage and maintain a tenancy of their own.
- To assist clients in signing up to new tenancies and offer support to help them understand the Tenancy Agreement
- To assist clients in ensuring a seam-free transition from temporary accommodation to independent tenancy; for example through ensuring the connection of utilities and advice on bills, to setting up relevant support from other statutory and third sector services in the community
- To provide face-to-face support/ assistance, write letters on client’s behalf, or speak for the beneficiary in situations where they don’t feel able to speak for themselves.
- To create and maintain all administrative duties which are pertinent to the role, including statistical information which monitors the outcomes achieved by the service.
- To ensure that all face to face, online and telephone contacts are accurately recorded, duties are undertaken ethically, and with compassion, and conducted safely in line with organisational guidelines and policies
- To work in partnership with CTM Minds Residential Resilience and Trauma Informed Counselling Services, openly communicating any risks to service users and colleagues directly with the Housing Lead to ensure positive outcomes for people who use our homelessness and housing related support services
- To maintain accurate data and client records in line with GDPR, Local Authority / Health Board requests and the Mind Quality Mark
- Any other duties that are considered relevant to the role and aligned to the charity's strategy, this may include evenings and weekends
- **Responsible to**: Housing Lead

**Ways of working: Additional duties and responsibilities**

**Individual Requirements for Homelessness Intervention Services**
- To make decisions within the authority of the role - only
- To implement Cwm Taf Morgannwg Mind’s Safeguarding Policy and engage in training to ensure the safety and wellbeing of all service users and family members, discussing cases of concern with your line manager and referring to the organisations safeguarding lead when required.
- To bring to the attention of the Housing Lead any situation / individua