Office Manager/ Residential Sales Administrator

1 week ago

Lincoln, United Kingdom Savills Full time

**Role Overview**

You will be working closely with the Head of Residential and Negotiators, and will swiftly become the go-to person in your team.

Our Coordinators are key members of our front office teams and ensure that our clients get the very best customer service from start to finish.

**Team Overview**

Savills culture is one of trust and respect, teamwork and collaboration. Our teams and our clients benefit when we work together, listening to and learning from each other. Above all, we value the motivation of our people.

**Key Responsibilities of the Role**

Our processes are crucial to ensuring the very highest standards of customer service. As one of our Residential Administrator/Office Managers you will be responsible for several key areas;
- Compliance_
- Sending out paperwork to clients and ensuring the property is compliant before marketing
- Creating and updating property details on our system (Reapit)
- Staying up to date with the latest industry legislation and Anti Money Laundering procedures
- Carry out ID checks
- Marketing_
- Preparing Market Appraisal packs and send out letters from your Head of Residential
- Booking photography, floorplans and EPCs through our preferred suppliers and upload these on to the system and website
- Creating office marketing materials
- Use our external systems to send out ‘sold in your road’ success flyers and create adverts for Instagram and Facebook
- Correspondence_
- Handling all incoming phone calls with the highest level of professionalism
- Applicant and client care in line with company procedures
- Organise and carry out viewings when negotiator unavailable
- General_
- Preparing for office audits (internal and external)
- Ensure smooth running of the office including stationary ordering, H&S responsibilities and rotas.
- General office administration including day to day running of the office, ordering stationary, archiving files, ordering merchandise and looking after the office maintenance.
- Managing incoming invoices and arranging for payment

**Skills, Knowledge and Experience**
- We are looking for someone with:_
- Have previous experience in a busy agency or sales admin environment.
- Have the ability to multi-task
- Excellent written and communication skills
- Have a strong customer focus, high accuracy, and good attention to detail with excellent organisational and prioritisation skills
- Ability to work effectively in a fast paced environment individually and as part of a team
- Excellent telephone manner
- Dependable - the team can rely on the job holder to produce work to deadlines
- Enthusiasm to do a good job

**Assessment applicants can expect during selection**
- 3 stage interview
- Personality Profile
- Skills Testing

**Savills employee offer

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