Customer Service Representative

1 week ago

Grantham, United Kingdom Environcom Full time

We are looking for a Customer Service Representative within our Customer Service and Compliance Team Based in Grantham this position will be coordinating for all our sites nationally.

Reporting to the Customer Services Team Leader, you will be responsible for delivering a first-class customer experience for both external & internal customers in a robust and fast-paced environment.

Duties include:

- Generating quotes, Purchase & Sales Orders
- Setting up on new contracts, maintaining existing customer records
- Understanding and deliver customer enquiries, requests, and expectations
- Organise & manage bookings via internal systems
- Work collaboratively with all departments and sites
- Collect and capture accurate information to populate management information systems
- Data Entry on online portals
- Assisting with registering new customers and maintaining our Peace of Mind database (White Goods guarantee service)
- Good communication skills
- Computer literacy (including Excel, Word & Outlook)
- Be methodical and meticulous.
- Well-organised and focussed.
- Good interpersonal skills, work well at meeting deadlines.
- Demonstrate a positive, enthusiastic, and flexible approach.
- Ability to work under pressure, prioritise and multi-task.
- Must be able to work within a team and on own initiative.
- Experience in the waste industry preferable but not essential.

The hours are Monday to Friday 8.30am - 5.30pm

We are an equal opportunity employer.

**Job Types**: Full-time, Permanent

Pay: £24,000.00-£25,000.00 per year

**Benefits**:

- Bereavement leave
- Canteen
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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