Help Desk Operator

2 days ago

Leicester, United Kingdom Leicester Full time

**About the role**:
You will be responsible for accepting, sorting, and logging incoming post, including parcels, and distributing these to residents in accordance with established processes. Additionally, you will manage the distribution of keys to contractors and University contacts, maintaining accurate records and adhering to defined procedures.

You will contribute to the arrivals process by preparing for key collection, collating keys, cards, and welcome packs for distribution. Collaborating with team members, including Team Leaders, porters, and housekeepers, you will ensure that customer issues are resolved swiftly and efficiently. You may also assist in signposting residents to other University departments, such as Estates or Welfare.

In emergency situations, you will undertake any necessary supporting activities as directed by the Residence Life Team Leader or other senior team members. Your role is vital in maintaining a high standard of customer service and ensuring a positive experience for all residents.

**About you**:
Organised and detail-oriented, you have a keen sense of responsibility, maintaining accurate records in line with established procedures.

Your proactive approach enables you to effectively follow up with customers, ensuring that feedback and issues are resolved to their satisfaction.

Committed to delivering a welcoming experience, you prepare for arrivals in accordance with standard operating procedures. You work collaboratively with team members, including Team Leaders, porters, and housekeepers, to swiftly resolve customer issues and signpost residents to other University departments when necessary.

In addition, you are prepared to assist in emergency situations, taking direction from the Residence Life Team Leader or other senior team members. Your dedication to providing outstanding customer service makes you a valuable asset to the team.

**Additional information**:
**We are looking to hold interviews on 15th November 2024**

The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change, which includes not only our staff and our current students but also thousands of Leicester graduates around the world.

As a diverse and forward-thinking employer, we embed the principles of equity, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive.

We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.

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