Student Experience Officer

2 days ago

Manchester, United Kingdom Manchester Metropolitan University Full time

**About the Faculty/Department**:
Student Services has a mission to support student wellbeing, enhance the student experience and enable students to achieve success.

The range of support provided by the department is extensive and includes:

- Counselling, Mental Health & Wellbeing
- Inclusion and Disability
- Learner Development, including academic and study skills, numeracy support and learning communities
- Sport, including performance sport, clubs and fitness.
- Student Hub and Student Engagement services
- Projects to support student equality and diversity and the disclosure of issues such as sexual violence and hate crime.

**About the team or project**:
The Student Experience Team is a thriving and expanding team with a passion for supporting students. We help to promote and engage students with Faculty and department activities and events as well as sharing important information through newsletters, blogs and news bulletins. We are closely involved with support student engagement through identifying students at risk of academic failure and contacting them to signpost to support where needed. We also help to encourage and support student feedback and work closely within academic departments and with the Student Union to ensure the Student Voice is represented and disseminated effectively.

**About the role**:
The role is required to support and enhance the student experience and, working within the Student Services structure, provide excellence in student experience support. The role is within a central Student Experience Team, and reporting to the Student Experience Manager and working closely with colleagues across both Academic Services and Faculties, but individual post holders will be Faculty or Department based. The post holder will ensure that the support for the experience of students within the Faculty remains a priority, ensuring that current measures to raise student satisfaction are supported by the relevant Student Services and integrated support structures.

Excellent organisational and communication skills are essential for this role. You will also:

- be self-motivated with the ability to manage your own workload, including multiple tasks at the same time;
- have excellent IT skills, with the ability to input accurately into databases and use programmes such as MS Word and Excel;
- be able to work flexibly as part of a team and adapt to a changing workplace.

A willingness to want to help and support are key to being a success in this post. Training in the role and the nature of our work will be provided.

Interviews will take place w/c 7th March.
- Manchester Metropolitan University is committed to supporting the rights, responsibilities, dignity, health and wellbeing of staff and students through our commitment to equality, diversity and inclusion._

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