Student Experience Officer

Student Experience Officer Reference number: JR250399Location: ManchesterWorking pattern: Full Time 37.5 hours per weekContract Type: PermanentNumber of roles: 1Grade: K2Salary: 24570 - 25500 per annumWe are looking for a Student Experience Officer to join our team.Role summaryThe successful candidate will be responsible for providing an outstanding experience to our exam candidates students and visitors. Youll ensure computer based exams are administered in accordance with institute regulations and that compliance is addition you will ensure that all administrative tasks are completed efficiently in a timely manner and to a high standard as well as ensuring the training location is ready for our students during operating hours.This is an excellent opportunity for someone who may be currently working as a Exam Invigilator who is looking to expand their skills and build their career with an industry leader.A detailed job description can be viewed here. If the link does not work for you please copy and paste the following URL into your web browser: youll bring to the roleWe would like you to have worked within a customer focused environment previously and be able to demonstrate you possess the following qualities:Proactive and personable with a desire to make a differenceExcellent communication skills particularly face-to-face communicationGood IT skills and computer literacy including an understanding of artificial intelligence Organised with a high level of attention to detailExperience in solving challenges at short noticeAbility to work independently and as part of a wider teamExperience of health and safety requirements in a similar establishment is desirableAble to work flexible hoursWhat we doKaplan Professional is a leading provider of apprenticeships accountancy / tax / finance & banking courses and professional assessments. For almost 80 years weve helped shape the development and careers of finance professionals. We are part of the Kaplan group one of the worlds largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1000 school districts colleges and universities professional bodies and over 10000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.What we believe inOur goal is for Kaplan to be a great place to work where everybody can succeed so we truly live and breathe our values: act with integrity grow knowledge empower & support create opportunity drive results together.Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity equity and inclusion - of culture experiences perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator partner and employer Kaplan is committed to promoting an equitable world in which diverse talent can develop advance and thrive.To view our candidate privacy notice click here.Our Values We live breathe and celebrate our values - they drive what we believe in how we behave and guide us in creating a culture of success. Act with integrity Empower and support Create opportunity Grow knowledge Drive results together What we offerAs well as a competitive salary transparent pay structures hybrid/home working where possible and paths for career progression we offer a comprehensive benefits package that includes:28 days annual leave option to purchase moreSeason ticket loan and cycle to work schemeBig discounts on Kaplan courses for you and your familyPrivate medical income protection and life insurance24/7 confidential helpline providing counselling and other support servicesCompany pension contributionsMaternity Adoption Shared Parental and Paternity/Partner pay which is well above statutory levelsHow to apply To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than Friday 17th October 2025. Note we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist. Additional Application Information Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. This role involves working with learners who are under 18 years old and is exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including childrens barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young addition to the DBS check for roles that include teaching or coaching a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency. Our Suitability of Ex-offenders Policy is available on the careers page of our website . Please be aware that it is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children.Application Support If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team .Disability Confident Scheme As a Disability Confident employer we are committed to interviewing applicants with disabilities who meet the minimum criteria for the role as per the job description and any screening or testing stages. Details of how to request your application be considered under the Disability Confident scheme will be shared with all applicants upon submission of an application.Furthermore all applicants invited to attend interview will be given information on how to request reasonable adjustments to attend. #LI-EB1Required Experience:Unclear Seniority Key Skills Anti Money Laundering,Access Control System,Catering,Assessment,Communication Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 24570 - 25500