Service Advisor

2 weeks ago


Castleford, United Kingdom Peter Ambrose Peugeot (Castleford) Ltd Full time

As a Service Advisor working at Peter Ambrose Peugeot, you will be responsible for delivering the highest level of customer experience. Ensuring you are fully prepared for our customers visits, you will ensure that every aspect of their visit is catered for in a positive and professional manner. We are looking for a driven, self-motivated and friendly individual who is dedicated to providing an exceptional customer experience.

**Key Responsibilities will include**:

- Ensuring the highest standard of courtesy and integrity when interacting with customers and members of the public.
- Ensuring the proper qualification and understanding of customer requirements and advise customers of predicted completion times and collection arrangements.
- Progressing vehicle repairs through the workshop, utilising effective communication with workshop control to ensure agreed vehicle completion times are adhered to.
- Professionally selling products, services and repair work as appropriate to customers’ needs whilst ensuring all objectives are fully achieved.
- Invoicing completed work and taking payments where required.
- Working as part of a team, to ensure all departmental objectives and KPI’s are achieved.
- Working with a variety of dealer and manufacturer systems to capture data and maintain accurate data records.

**Qualifications**:

- A proven track record of achieving high levels of customer satisfaction.
- A customer centric approach, always striving to deliver service above customer expectations with strong verbal and written communication skills.
- Strong IT skills are essential and experience of using databases would be desirable.
- Ability to work to targets, deadlines and under pressure.
- Ability to quickly build strong relationships.
- A true team player
- A driving license free from excessive penalties.

If you are interested in this position, please submit your resume and cover letter for consideration. We look forward to hearing from you

Pay: £27,000.00-£32,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking

Work Location: In person

Expected start date: 01/09/2025


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