Senior Pensions Administrator

Management Level

H

We are looking for experienced pensions administrators to join teams in different operational areas; these will mainly be for Defined Benefits (DB) members.

Business Function:
Equiniti is a FTSE 250 company and a leading provider of technology and solutions for complex and regulated administration and payments. Our technology platforms are used by 70% of the FTSE 100, Government and other large corporates, particularly in banking, insurance and other financial services. We have 1,700 clients, make £160 billion worth of payments through our systems every year, hold records for 70 million shareholders, look after pension schemes for 8 million pension scheme members, and provide services which touch 28 million customers. Over a third of the UK population has dealt with Equiniti at some point during their lives.

Equiniti is a company that has been built with strong values at the very core of our offering. Dealing with some of the most successful companies and government agencies in the UK, excellence, integrity, professionalism, partnership, commercial and innovation are therefore at the heart of everything we do. We employ c.5000 people in the UK, India and the US and the average length of service of our employees is 12 years.

There are five business divisions which compromise the Equiniti business (EQ Boardroom, EQ Paymaster, EQ Invest, EQ Digital and EQ by Equiniti) supported by our Group Functions. Our strategy is aimed at driving pace and growth with a strong focus on further investment in our people and leadership.

Core Duties/Responsibilities:

- Provide administration service to customers, working to agreed targets
- To complete / check casework and provide feedback
- Resolving customer enquiries
- Performing and issuing pension calculations
- Provision of technical guidance to other team members
- Identifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service
- Provide on-the-job coaching to department colleagues
- Carry out projects and ad-hoc activities as determined by the Team Leader

Skills, Capabilities and Attributes:

- Excellent attention to detail and capable of following defined processes and procedures
- Strong communication skills
- The desire to deliver exceptional customer service
- Proven track record of quality, timely delivery
- The ability to develop positive and productive working relationships
- Computer literate with a willingness to learn a variety of systems
- Strong numeracy and literacy skills
- Previous pensions experience is essential

What We Offer
- Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
- All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
- Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
- Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
- Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
- Time Off - Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
- Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.