Reception Coordinator

About the role

As a Reception Coordinator at Oryon Imaging, you will be a key player in shaping the first impression patients and visitors have of our service. Your role is crucial in delivering a an exceptionally high standard of professional care to our patients, clinicians and visitors with meticulous attention to detail that sets us apart from our competitors.

This is a full-time position that will involve working various shifts, including weekends and evenings, at our two Central London locations. Our operating hours are 8am - 11pm Mon-Fri, 8am - 10pm on Saturdays, and 8am-8pm on Sundays.

**Responsibilities**:

- Greet patients and visitors in a warm and professional manner
- Assist patients with the check-in procedures, providing information about their appointment
- Comfort patients by addressing their needs and concern
- Handle telephone and face-to-face enquiries in an efficient and polite manner
- Maintaining public areas to enhance patient and visitor comfort
- To have clear knowledge and understanding of our scans, services and pricing, to schedule patient appointments
- Maintain accurate patient records by obtaining, recording and updating information on patient profile and notes
- Create invoices and issue receipts to patients
- Follow clinic opening and closing procedures
- Assist with inventory and stock of office supplies
- Assist in distribution of imaging and reports to referrers
- Protect patient privacy and confidentiality
- Chaperone patients as and when required
- Report all incidents and complaints in line with Company Policies.
- Identify and report any risk which has a potential adverse effect on Oryon Imaging’s ability to maintain quality of care and the safety of patients, staff and visitors
- Participate in the company review and appraisal programme
- Participate in projects, meetings and work schemes as directed by the Reception Team Senior
- Adapt to and support any changes implemented to improve the service provided to patients, clinicians and staff
- To have knowledge and adherence to the Code of Confidentiality and Data Protection Act 2018

About you

**Benefits**:
At Oryon we reward and recognise commitment to work with company benefits which include:

- 27 days of holiday (+ bank holidays).
- Contributory pension and Life Insurance scheme.
- Private Health Care scheme and Diagnostic Scans to your Friends & Family by Oryon Imaging.
- Access to a variety of CPD courses available live and on-demand offered by Oryon Develop.
- Other training, learning and development opportunities.
- Enhanced maternity and adoption leave.
- Cycle to Work Scheme.
- Season Ticket Loan.
- Benefits platform: Salary Extras provides you with discounts for gyms and online shopping, as well as a rewards platform to recognise good work.
- Wellbeing: Employees Assistance Program to support with mental, physical and financial health.
- Fruits and refreshments at the office.
- Team Events: our Social Butterflies look after the company culture by organising various events throughout the year; from breakfasts at the office, after-work activity to summer teambuilding, themed parties or even weekends away abroad

Join us at Oryon and make a difference in the healthcare industry with your exceptional customer service skills

**Job Types**: Full-time, Permanent

Pay: £23,795.20 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (preferred)

Work Location: In person

Application deadline: 11/09/2024
Reference ID: RC2024SEP