Concierge

2 days ago

Cardiff, United Kingdom Collegiate AC Ltd Full time

**JOB DESCRIPTION**

**Concierge**

**About Collegiate**

Collegiate AC is the UK’s leading operator of luxury student accommodation, working closely with their partners to deliver an exceptional student experience in some of the most innovative schemes in leading University towns and cities.

The key to Collegiate’s rapid growth has been their unrelenting focus on delivering excellence in every aspect of their role, and working with like-minded partners who share their vision.

**About this role**

Role title

Concierge

Reports to

Accommodation Manager

Division

Site

Direct reports

None

Hours

[26hrs / week]

Key Responsibilities

The key duties for the role are:

- Providing a warm, friendly and professional welcome to all residents, visitors and contractors.
- Conducting tours of the property for prospective residents
- Ensuring required maintenance or housekeeping works within the property are reported and completed.
- Processing customer bookings and payments
- Chasing student debt.
- Conducting and logging room and communal area inspections
- Identifying hazards, resolving risks and responding to alarm activations
- Dealing with issues or incidents and involving the emergency services if required
- Completing a variety of general administration tasks including enquiry and incident logs and inspections
- Ensure the communal lounges; lift lobbies, hallways and reception areas are kept clean
- Support the induction and training of new members of the team
- Attend and constructively contribute to team meetings
- Sharing knowledge and supporting new ideas to improve processes
- Develop, plan and deliver activities alongside the rest of the Team
- Contribute and support the growth of a First-Class Community and Team
- Ad hoc tasks

Please note that due to the nature of the business and this specific role there are a large number of ad-hoc tasks which occur throughout the year - the JD is not exhaustive.

The nature of the role means that you may be required to work outside of your hours (move in weekends, summer etc). Travel may be required.

Person Profile:
**Experience**:

- [List experience required]

Skills/Ability/Knowledge:

- A passion for people and exceeding customers’ expectations
- Experience in a customer-facing role
- Previous sales experience (preferred - not compulsory)
- A good level of computer literacy
- Great communication skills and a team player mentality
- An understanding and empathetic approach
- Experience in resolving customer issues

**Collegiate standards**
- It is your personal responsibility to work within Collegiate’s policies, procedures and processes at all times. For the purposes of clarity, this includes but is not limited to, items such as our employment policies, health and safety policies, equal opportunities, data protection, compliance and money laundering responsibilities.
- All employees will act in accordance with appropriate professional and legislative regulations and codes of conduct
- The Company expects all employees to maintain good standards of electronic and/or paper filling as required in their role
- You will be expected to carry out all aspects of your role profile and any additional responsibilities as requested from time to time

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Cardiff, CF24 0SP: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (preferred)

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