Customer Service Representative

11 hours ago


Nottingham, United Kingdom Highbury Design Full time

**Job Overview**
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively in English and Spanish will be a valuable asset as you assist customers with their inquiries, resolve issues, and promote our products and services through upselling techniques.

**Responsibilities**
- Analyse customer needs and provide appropriate solutions or escalate issues as necessary.
- Maintain accurate records of customer interactions and transactions through data entry.
- Demonstrate excellent phone etiquette while managing calls in a professional manner.
- Engage in upselling opportunities to enhance the customer experience and contribute to sales targets.
- Collaborate with team members to improve processes and enhance overall customer satisfaction.
- Remain knowledgeable about our products and services to effectively communicate benefits to customers.

**Qualifications**
- Proficient in English; bilingual or multilingual skills, particularly in Spanish, are highly desirable.
- Strong communication skills with the ability to articulate information clearly and effectively.
- Experience in customer service or a related field is advantageous but not essential.
- Ability to analyse situations quickly and provide effective solutions under pressure.
- Familiarity with data entry systems and basic computer skills is required.
- A positive attitude with a commitment to delivering exceptional customer service experiences.

**Job Types**: Full-time, Part-time

Pay: £14.58-£16.32 per hour

Expected hours: 30 per week

Additional pay:

- Commission pay
- Performance bonus

**Benefits**:

- Company pension
- Employee discount
- Employee mentoring programme
- Work from home

Schedule:

- Day shift
- Monday to Friday

Work Location: In person



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