Veterinary Receptionist

**Your role and responsibilities**

Experience required:

- Previous customer service experience working within a fast-paced environment (essential)
- Experience in a veterinary practice is preferable but not essential
- Proven track record of maintaining good working relationships with clients and colleagues
- Excellent communication skills, both written and verbal
- Excellent organisational and prioritising skills, with the ability to handle multiple tasks, work to tight deadlines and stay focused under pressure
- Outstanding telephone manner with the ability to build rapport with customers quickly
- Self-motivated and able to work on own initiative
- Excellent attention to detail
- Proficiency in Microsoft Word, Excel and Outlook desirable

This role will involve:

- Welcoming and registering new customers.
- Booking in customers and making sure they receive gold standard care
- Answering the telephone and dealing with a range of customer queries
- Managing customer expectations regarding wait time.
- Administration duties e.g. scanning paperwork, filling in forms etc.
- Taking payments
- Promoting offers and services
- Ensuring that public areas are clean and presentable.
- Flexibility to cover holidays or sickness

Hours and package:

- £10.80 per hour
- Permanent

**Benefits**
- 5 weeks holiday plus bank holidays (pro-rated) and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Recruitment referral reward scheme
- In house training is given as well as CPD (Continuing Professional Development) and membership to the BVRA (British Veterinary Receptionist Association)
- Wellness program including:

- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme

**About us**

608 Vet Practice was founded in 1932 in Knowle. In 1951, services transferred to our current main surgery at 608 Warwick Road, Solihull.

Part of the Linnaeus Group, we aspire to deliver a Gold Star service, constantly looking for ways to improve. Our two branch surgeries in Acocks Green and Bentley Heath have been established for over forty years, there may be occasions when you’re required to work at different branches.

All surgeries offer a full range of routine veterinary care:
Consultations, Vaccinations, Flea and worm treatments, Microchipping, Neutering, Nutritional advice, Advice on taking pets abroad, Repeat Prescriptions.

Patients requiring hospitalisation are cared for 24 hours a day at the Solihull surgery, where our dedicated emergency team is based.

Our hospitalisation facilities include walk-in kennels for bigger dogs, an isolation area for infectious cases, separate cat ward, incubators for extra warmth and oxygen and vivaria for our more exotic patients.

Our operating facilities allow us to perform a range of surgery from routine neutering procedures to complex repairs of broken bones.

We are proud to have one of the most advanced in-house laboratories in the country run by our experienced lab technician with vet nurse support.

In addition, our modern digital X-ray equipment and Ultrasound machine provide essential information to make a diagnosis.

Our professional and highly experienced team strive to provide excellent quality veterinary care for pets throughout their life.

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.