Planner

**About The Role**:
At LiveWest we are committed to delivering high-quality affordable housing, making a real difference to our communities. We are passionate about delivering excellent customer service and working towards our mission to provide a home for everyone.

Are you a highly organised person, with a passion for delivering excellent **customer service**?

We are looking for a dynamic Planner to be the key point of contact in **scheduling** and **coordinating** all repairs. In this role, you will have the chance to work closely with our valued customers, ensuring they receive an outstanding level of customer service and care.

This is an exciting, fast paced opportunity where no two days are the same Last year alone, our Planning team scheduled 5,500 priority jobs and 16,000 for responsive repairs. If you are forward thinking and enjoy problem solving, this is the role for you.

You will play a crucial role in ensuring our resources are allocated effectively. Whether you are on the phone coordinating with colleagues or planning schedules, your decisions will directly impact the quality of service that we provide.

While experience in a similar role is not essential (we offer full training), strong decision making skills and a passion for delivering excellent customer service are must-haves.

**Key Responsibilities**
- Plan responsive and planned works within the scheduling system to maximise the efficient use of resources to ensure targets are achieved.
- Liaise with our customers to ensure awareness of any amended appointment slots and the likely duration of works.
- Monitor progress of appointments and liaise with colleagues to ensure appointment slots are kept.
- Support the Customer Service centre and communicate any changes/issues.

This role is being offered on a **full time**, **permanent** basis and will be based in our **Exeter **office.- Be organised; confident in managing diary appointments.
- Be able to think creatively when necessary.
- Be curious and persuasive.
- Have great communication skills with the ability to build a rapport.
- Have problem solving skills.
- Be confident in speaking with a variety of customers - both internal and external.
- Have strong administration experience with customer service at the heart of everything you do.
- Have excellent decision making and problem solving skills.

**Why join us?**
- As a Planner, you will play a crucial role in ensuring that essential repairs and services are delivered efficiently, directly improving the lives of our customers. Your organisational skills and decision-making will have a real impact on the community.- You may have experience in: Maintenance Scheduler, Reactive Repairs Planner, Scheduler, Diary Management, Customer Services, Administrator, Coordinator, Social Housing, Housing Association.

**About The Company**:
**Our Reward and Benefits**:

- Defined Contribution pension scheme - employer contribution of 6% - 9%.
- Discretionary Bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.

**About Us**:
LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.

As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.

As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please click here.