Digital Network Specialist
1 week ago
**Location**: Remote working
- Occasional office visits
**About the role**: You will be responsible for supporting the planning, budgeting and accounting for the Infrastructure Operations (Network & Telephony) Team's work.
**Essential Skills**:
- Experience with WAN and LAN Switches (Meraki), Wireless Access Points (Meraki), Firewalls (Cisco and Palo Alto), Load-balancing (Citrix Netscaler), Virtual Private Network (VPN), VOIP telephony and contact centre and collaboration technologies
- Knowledge of Microsoft Office
- Proactively identify and resolve infrastructure issues before they impact the user/customer
- Deliver Incident Management, diagnosing the root causes of incidents, developing work arounds and fixes, to return infrastructure and users to an operational condition
- Deliver Problem Management, diagnosing root causes of problems, prioritising maintenance activity and developing fixes
- Routinely practice and test DR and ITSCM routines to maintain confidence in the resilience of hosted systems.
- Implement upgrades to technologies, keeping them at N or N-1 states, coordinating change activity, engaging with users and ensuring that upgrades are understood and appropriate.
- Maintain all hosted infrastructure records in a secure configuration management database with an accurate record of technology assets, by serial number, age and life cycle refresh point
- Ensure the security of technologies and the IT estate, defending against cyber-arrack, preventing unauthorised access, unauthorised data exchange and data-loss
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