Payments & Collections Advisor - International

1 week ago

Royal Tunbridge Wells, United Kingdom AXA Full time

Do you have an interest in pursuing a career in finance? If you’re customer focused, proactive and have good bookkeeping skills, this could be an excellent development opportunity for you. We’re seeking a highly organised individual to join our AXA Health Finance team, to assist with the day-to-day management of subscriptions and claims.

You’ll work across multiple systems and with many departments to ensure money is correctly reflected on our members policies, and provide technical support and guidance to other teams and departments.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at our Tunbridge Wells office, visiting clients or attending industry events.

We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

**What you’ll be doing**:

- Provide information on collection policies, banking regulation and financial transactions to ensure accurate information is given to customers.
- Maintain daily controls for subscriptions via direct debits, ensuring these are collected and reconciled to source system reports.
- Ensure cheques banked and sufficient information gathered to ensure money can be allocated correctly to the customer.
- Responsible for ensuring claim payments made via cheque, BACS or direct credit are reconciled to source system, controls are followed.
- Provide accurate documentation, evidence and commentary for all reviews of subscriptions and claims controls.
- Update documentation to correctly reflect the current process and controls work smoothly.
- Support on projects ensuring adequate UAT occurs, and any issues communicated.

**What you’ll bring**:

- Experience within an operational finance or customer service environment - essential.
- Financial control and governance mindset - essential.
- Good Excel skills and numerate - essential.
- Bookkeeping skills - preferred.
- Ability to work to tight deadlines.
- Customer focus, working across functions and continuous improvement.
- Proactive mindset.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

**What we offer**:
At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

- Competitive annual salary of up to £25,000
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
- AXA employee discounts
- Gym benefits

LI-Hybrid #FeelgoodHealth

**Who we are**:
At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates.

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