Temporary Weekend Customer Service Advisor

2 days ago


Ipswich, United Kingdom Pure Resourcing Solutions Full time

Pure are supporting a local organisation, with the recruitment of Temporary Customer Service Advisors for their weekend shifts. These positions offer an immediate start and are ongoing, during a peak period. If you have previous customer service experiencewithin retail, hospitality or customer care, this could be a great opportunity for you to join a successful business and become an integral part of a busy team.
**Saturday & Sunday 8.00am to 4:30pm (15 hours per week)**Location: Walking distance to Ipswich town centre (on-site parking)
Pay Rate: £9.50 per hour
Hybrid working available after training period, providing you have your own laptop/PC
**Key Responsibilities**:

- Take first response calls from customers.
- Ensure the allocation of paper claims for first notification of loss have been registered.
- Ensure all claims are logged accurately and in full.
- Ensure all client data capture requirements are adhered to.
- Good understanding of automotive or a financial background would be an advantage, but not essential.
- Previous phone based customer service experience ideally.
- Able to communicate effectively at all levels.
- Ability to meet specific deadlines.
- A committed and flexible approach.
- Displays enthusiasm and commitment, willing to own problems and take responsibility for own actions.
- Good knowledge and understanding of the company’s in-house claims system and a working knowledge of all other systems to use as part of the role.
- Good attention to detail and understanding of the importance of accurate and thorough data capture.

**Skills Required**:

- Excellent communication skills.
- Willingness to listen.
- Good organisational capability.
- Good letter writing, grammar and spelling.
- Consistent accuracy.
- Ability to retain information and manage different processes effectively.
- Ability to work under pressure.
- Ability to empathise and build rapport with the callers.



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