Customer Service Advisor

2 weeks ago

Ipswich, United Kingdom John Grose Full time

Would you like to work for one of East Anglia’s most prestigious Motor Retail Groups?

We are seeking a dynamic customer orientated Customer Service Advisor to join our fast-paced team at Ipswich. You will be the face of John Grose when greeting our customers who are booking their vehicles in for repairs. Ensuring at all times the Health and Safety of customers, employees and third parties is your top priority.

**The duties that you will be taught will include**:

- Ensuring the highest level of customer care and satisfaction is given at all times
- Building rapport and clearly translating any technical issues in a customer friendly way
- Ensuring customers are kept up to date with the progress of their vehicle repairs
- Keeping customer records accurately up to date on the system
- Processing payments
- Answering telephone queries

**Requirements**:

- Educated to A-Level or equivalent
- Customer orientated
- Prides themselves on excellent communication skills
- Advising on additional sales
- Has a pro-active approach
- Excellent listening skills
- Holds a full clean driving licence

**What we offer**:

- 22 days holiday plus 8 bank holidays
- Company pension scheme
- Staff discount for both sales and service
- Manufacturer accredited training programme
- Cycle to work scheme

Working hours: 43.75 hours per week (between 8am and 6pm and 1 in 3 Saturdays) With a day off during week when working a Saturday

Starting salary £23,112 after 6 months £25,277 plus an achievable bonus with OTE £29,000

John Grose Group employs over 300 staff and offers the opportunity of long-term career progression across multiple disciplines.

If this sounds like the opportunity you’re looking for, please apply.

Please note that due to the high volume of applicants we receive; only those successfully shortlisted for the role will be personally contacted

**Job Types**: Full-time, Permanent

**Salary**: £23,112.00-£25,277.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Suffolk, IP3 9BE: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- service advisor: 1 year (preferred)

Work Location: One location

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